Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

8 results found

  1. Illustrator crashes when I print ink separations as a PDF

    Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing

    Adobe Ilustrator CC 2017.1.0 Release

    I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."

    Please help.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Illustrator CC 2018, will not print after recent upgrade.

    Microsoft 10, Illustrator CC 2018, will not print after recent upgrade.
    Photoshop does and all other programs will print.
    What can I do to fix it or do you need to fix the bug.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  6. Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue

    Hi all,

    I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

    I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

    Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

    This error message only appears on the Windows 7 PC, I can confirm drivers…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018

  7. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. some objects wont print

    I am running illustrator CC 2018 on windows 8.1
    When I print certain files certain objects will not print. I have attached an example of the result. When I print black and white it works. Another person in our company with the same update and similar computer is able to print with no problem. I was printing the same file fine before I updated to the 2018 version two days ago.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base