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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Cannot print A3 at 100%

    From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.

    8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.

    1 vote
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  2. Epson P800 Film Continuous Feed Issue

    When sending files to our Epson SC P800 using Ai 24.0.3 the printer continuously feed rolled film media until printing is cancelled at the printer instead of printing the file. The same file will print successfully when using InDesign 15.0.1 and Illustrator 23.1.1, but not Illustrator 2020 (24.0.3)

    System:
    iMac (Retina 5K, 27-inch, 2017)
    Mac OS Catalina (10.15.3)
    Processor 3.4 GHz Quad-Core Intel Core i5

    Printer:
    Epson SureColor P800
    using 13" DarkStar Film media (roll)

    Software:
    Ai 24.0.3
    AccuRIP Black Pearl-SE 1.5.51 (issue occurs with and without software active)

    1 vote
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  3. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

    1 vote
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  4. network printer HP 8730 Pro

    With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully…

    1 vote
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  5. Print size and arrows on lines

    When changing the direction of the arrow on a line, Print preview will switch to A4 even if the parameter has previously been set as A3.

    Print Format : A3
    - changing the direction of the arrow on a line -
    Print Format : A4

    : //

    1 vote
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  6. 100% zoom is not correct size

    100% zoom is not correct size in adobe Illustrator 2020 24.1

    1 vote
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  7. New update on Illustrator 24.0.01 will not allow Print

    AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

    1 vote
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  8. Part of text disappears when printing upside-down

    I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
    See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.

    1 vote
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  9. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

    1 vote
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  10. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote
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  11. 1 vote
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  12. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote
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  13. Print not responding

    I can open files but when I send to print I get the message 'Print not responding' and Illustrator crashes. I'm using Illustrator CC 2019. I have reinstalled my Creative Cloud and Illustrator app but it just won't print. I've never had this problem before.

    1 vote
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  14. Cannot PRINT from illustrator

    When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

    1 vote
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  15. Rendering intent selection not applied

    The selection of rendering intent in the print dialog box is not applied. When printing only the selected rendering intent of color settings applies. I.E the drop-down for selecting rendering intent when printing seem to not be hooked up to any active code at all. This has been an error since at least 2011.

    2 votes
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  16. Spot Colour separations from .EPS (DCS) gives blank plate

    When outputting spot colour separations from a DCS .EPS file in Illustrator, one of the separations always generates a blank plate. I must duplicate the offending colour channel in Photoshop in order to get a print from it's duplicate.
    Illustrator CC and Photoshop CC are updated to newest release on Mac OSX and Windows 7. Results the same printing to SoftRIP.ppd or Adobe PDF.ppd

    The pdf example file contains the blank plate and the duplicate so you can see what should have printed. Let me know if you would need to see the native file DCS .EPS file

    1 vote
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  17. Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter

    Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter - I can print to a HP Color LaserJet MFP M477fdw just fine. If I don't get the Error then the program crashes.
    Using Windows 10 on 64-bit PC.

    2 votes
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  18. Rasterize - Preserve Spot Color Bug

    When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.

    2 votes
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  19. Illustrator crashes when I print ink separations as a PDF

    Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?

    1 vote
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  20. making postscript file

    i working with illustrator from cs4 and cs5.
    in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
    but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
    and this is very time vested process.
    with the best regards.
    thank you

    2 votes
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