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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator causing red screen

    I'm using a MacBook Pro 15" , 2019 with MacOS 10.15.5 and Illustrator 24.2.

    When I open a file in Illustrator it works fine until I open a second file. When I do this, a red border appears and I cant zoom or work with the file. I tried to delete everything which is installed with Illustrator (Also the .plist files) and tried to reinstall it but the same thing is happening again. Disabling the GPU in settings does fix this issue but using Illustrator on a high-end machine without it's full GPU power is worthless.

    I also created a…

    5 votes
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cant see object while moving it with selection tool

    When Real-Time Drawing and Editing feature is turned ON - Objects wit no fill and no stroke become completely invisible when dragging with the Selection tool.

    4 votes
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

    3 votes
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

  4. Guides will disappear while dragging with "draw in real time" option feature activated!

    Thhis is NO idea. It's a BUG!

    Illustrator CC 24.1.2

    Guide line will disappear with "drawing in real time" option in preferences activated while one will drag it. Deactivating this great , new "feature" will make it work again.

    So the new SUPER DUPER feature is just as buggy as the whole software, still.

    5 votes
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Animated zoom malfunction

    Hi guys,

    I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:


    • Core i7 4700K

    • 32 GB RAM

    • Geforce GTX 770 2 GB GDDR

    • SSD Disk

    My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.

    But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…

    1 vote
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Views not updating, tabs not updating.

    Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.

    Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.

    None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.

    Please advise a quick and permanent fix for these issues.

    System:

    Illustrator 24.2.1

    MacBook Pro
    2.4 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon…

    2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. GPU Performance is deeply broken - UI overlay refresh issue

    Within about 20-30 min of starting illustrator with GPU Performance enabled, everything goes haywire.

    It seems to be an issue with UI overlays such as art board bounding boxes and shape paths/points. As you pan about or adjust a shape, it seems that old overlays are not disposed and new overlays are just drawn on top resulting in layers and layers of overlays. The overlays are cleared if you zoom but when you start to pan or manipulate shapes again, the overlays continue to populate on screen.

    Images attached should illustrate the issue better then I can describe it. What…

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Swatch color under the cursor of Live Paint tool is wrong on GPU

    When previewed on GPU the swatch displayed under the Live Paint Bucket cursor is wrong compared to the color set and/or applied.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. BUG -> Wrong rendering of shades in Illustrato 2020

    When opening an Illu 2019 File in Illu 2020 I get wrong rendering results. We tried to reproduce the problem on several machines and it happens ewerywhere.

    We are a production company with prepress repro team. Since we dont know, when the problem can occur, we are not able to use 2020 all the time.

    Please find attached a sample illustrator file and screenshots from Illustrator 2019 and 2020.

    I hope, you can find the bug and update the Illustrator 2020.

    Stay safe,

    Gregor

    1 vote
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Chess like structure

    While I am working on my projects a chess board like structure is appearing of no where.

    1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
    2- while using curving Pen tool.
    3- I want it to stop disappear tried restart application.
    4- it still apear.

    2 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

    56 votes
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    78 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. Can't finish preview 24.0.1

    24.0.1 keeps giving me a "CAN'T FINISH PREVIEW" error but if i open in v23 it opens just fine. Not sure why this release is so flawed.

    5 votes
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  15. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Only Black Screen display

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work.

    1 vote
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  17. transparency grid disabled - Drawing area is not visible

    I had this problem only with some files, which created "AI CC23.0 mac".
    If transparency grid enabled, Everything looks normal.

    My System:
    Windows 10
    intel i7 8700K 32gb Ram
    Nvidia Quadro P1000
    AI 24.1 6@177427 (64-bit)

    1 vote
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. NOT RESPONDING

    The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

    2 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Refresh problems in Trim View - Illustrator 24.0

    I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

    3 votes
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  20. Separations preview imac 5k very slow

    There is some problem with Overprint preview turned on, everything becomes verry laggy. I'm on iMac 2019 27" with 40gb of RAM, SSD drive, no plugins. No matter which document is opened, the problem is same - very slow illustrator movement.

    Only sollution is to run Illustrator in Low Resolution mode, then the problem does not exist.

    1 vote
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