Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Gradient panel causes bugs

    The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
    2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…

  2. Unable to Merge swatches, screen freezes

    In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    You can disable alerts during script execution with below method

    app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;

    This assumes the default option selected in the dialog and proceed with further script execution.

    Please let me know if the above suggestion works for you

  3. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

  4. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.


    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.

    2. While working on a file and opening a new one the document view sticks to the old file and…
    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  5. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

  6. 選択したオブジェクトのバウンディングボックスが表示されない

    オブジェクトを「選択ツール」で選択した際に、拡大縮小をするためのバウンディングボックスが表示されません。

    illustrator 24.0.1 で発生し、illustrator 23.1.1 では発生しません。

    利用している環境は、macOS Catalina 10.15.1 です。

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    3)Please ensure under Menu Entry View→Show Bounding Box is on.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  7. scrollbar in the wrong place within panel

    The scrollbar should always hug the right edge of panel independent of panel width. However it does not. Looks messy. Please fix!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide the snapshot of the panel , Screen resolution ,Operating System detail and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  8. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

  9. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator font dropdown disappeared despite updating Illustrator

    Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cursor stuck on hand

    The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.

    10 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

  12. Gradient issue on import

    When exporting PDFs from indesign that contain a gradient, then opening the PDF into illustrator, the gradient completely vanishes. Tried placing the PDF into illustrator and it previews but if embedded or flattened, it disappears. Tried straight copy and paste form indesign into illustrator and nothing. This has never been an issue before and is required when printing as clients often supply indesign files and the print RIP requires illustrator etc. etc.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly let us know which Illustrator and Indesign Version you are using.
    2)Kindly provide Video , Test File , Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  13. Opening WMF through Windows Command Line creates distortion

    When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

    "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

    It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

    However, if you open a blank document and import it with File->Place, it renders it correctly

    I appreciate any and all help.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1)Kindly provide the test file which you are trying to open in illustrator using command line.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  14. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  15. Problem recording on the server

    On some files with the 2020 version of Illustrator only I have this error message:
    "The specified network location is not available."
    iMac 27 'of 2015 in macOS 10.13.6
    Mac mini server late 2014 macOS 10.12.6

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
    2) kindly provide Illustrator Version you are using?
    3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  16. Visual bug

    A small visual bug that seemed to pop up in Illustrator 2020 after using the brush tool. There will be a circle that will appear on the artboard at random places depending on where you are zooming or panning around with the spacebar. You can quickly get rid of it by hitting "Ctrl"

    Microsoft Surface Laptop 2
    UHD Graphics 620

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  17. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  18. Selection is not visible in Illustrator 2020

    I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
    I'm running on a PC with Windows 10.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  19. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.


    1. I am on Mac OS10.14.6 and AI 24.0

    2. File import, select file, checking import options, selecting which page/artboard and the place.

    3. It should place the art but

    4. instead deadlocks you from importing any files of any type after that without a hard reboot.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  20. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  • Don't see your idea?

Feedback and Knowledge Base