Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
158 results found
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Fonts are not refreshed when right sided metrics are changed
This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).
Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:
When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.
Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).
Issue happens in all…
6 votesHi,
Thanks for reporting this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.1) Kindly share both version of fonts at ShareWithAI@adobe.com .
2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.Regards
Ankit Goyal -
Eraser doesn’t work if I lock an object behind
Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.
1 voteDo you still have this problem?
Can you please share exact steps and/or a short video that demonstrates this problem clearly? It seems like it doesn’t happen anymore in the latest version. Please confirm or deny it.
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Linear and radial gradient do not stay true to selected color's value
Linear and radial gradient do not stay true to selected color's value
Not an issue in freeform gradient1 voteDo you have the test fil you can share with the team?
Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.
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Illustrator ignores variable font kerning
As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.
7 votesHi Alex,
Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?
Thanks
Anish -
Asset Export not respecting Clipping Mask on image
When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size
8 votesHi,
Gentle Reminder.
Please share the given details at ShareWithAI@adobe.com
1) If the issue is reproducible on latest build 25.2.3?
2) Is multiple AI versions installed in your system? If yes, please share the details.
3) Some video & Test file for our reference.Thanks,
Illustrator teamAlso, please mention the title of this issue as the subject of the mail.
Thanks
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Eyedropper tool not showing correct colors sampled outside of Illustrator
When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
The program is up-to-date.
I tried it in two browsers, Chrome and Safari, and the results were the same in both. …6 votesWe have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.
You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.
Please try this and reply in comment if the above suggestion worked for you.
-Rama
Illustrator Team -
A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.5 votesSpin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team -
Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi Fernando,
Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
Kindly provide the machine details and the illustrator version with which the issue is happening .
Kindly provide the test file and test steps to help us reproducing the issue .It would be very helpful if you can provide the video recording to reproduce the steps .
Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .Regards,
Pooja Garg
Illustrator Team -
Document Setup - Artboard size not showing cursor
Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.
Please allow for cursor to be visible inside these fields.
1 voteJason, is this still an issue in the latest versions of Illustrator? Can you share a short video of how it looks for you, if it is?
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Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
36 votesWe need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and…
2 votesHi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team -
Thai language bug
Thai font deleted or missing when create outline.
Most of the time it happens to few or last fonts of the line.Macbook Pro 15"
OS 10.14.6
IllustratorCC version 23.0.47 votesHi,
Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6Thanks,
Ashutosh -
Character Panel Typing Font Names Manually Issue
When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.
When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of…
2 votesHi All,
Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
To nail down the issue further we would like the following information from your end :
1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
It would be really helpful if you could provide a short video having steps to reproduce the issue.Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Paste in Place does not work properly
So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.
22 votesHi,
Thank you for reporting this issue. Illustrator Team really appreciate this.Can you help the Illustrator team to isolate this issue further?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal -
Illustrator Not Holding Clipping Masks
Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.
Thanks in advance!
2 votesHi Jackie,
Merry Christmas & a very Happy New Year 2020.
Will it be possible for you to share a sample file with which you are facing this issue? If yes, then also please do let us know that how you created these files?
Please do write to sharewithai@adobe.com and also post this thread link in the mail so that we can easily identify you.
With Best Regards,
Illustrator Team -
Text will not change fill colour to what has been selected
WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.
8 votesHi Melina ,
Thanks for reporting this issue, Illustrator team really appreciate this.
As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .Thanks
Anish -
Gradient issues
2 problems in CC2020 on Mac OSX 10.15.1:
1. Gradient annotator doesn't show on expanded shapes
2. gradients inconsistently applying -- see attachment2 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
選択したオブジェクトのバウンディングボックスが表示されない
オブジェクトを「選択ツール」で選択した際に、拡大縮小をするためのバウンディングボックスが表示されません。
illustrator 24.0.1 で発生し、illustrator 23.1.1 では発生しません。
利用している環境は、macOS Catalina 10.15.1 です。
2 votesHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
3)Please ensure under Menu Entry View→Show Bounding Box is on.Thanks and Regards
Ankit Goyal
Illustrator Team -
All tools and actions are slow and lagging, random selection in Ilustrator 2020
All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed
2 votesWe need more details to repro this issue. Please provide the following details
- Screen recording of the random selection and tool/cursor lagging
- System Information (Illustrator Help menu > System Info and OS system information)
- Is this issue happening before AI 2020 releasePlease send the above details to sharewithai@adobe.com
-Rama
Illustrator Team -
Gradient issue on import
When exporting PDFs from indesign that contain a gradient, then opening the PDF into illustrator, the gradient completely vanishes. Tried placing the PDF into illustrator and it previews but if embedded or flattened, it disappears. Tried straight copy and paste form indesign into illustrator and nothing. This has never been an issue before and is required when printing as clients often supply indesign files and the print RIP requires illustrator etc. etc.
2 votesHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
1)Kindly let us know which Illustrator and Indesign Version you are using.
2)Kindly provide Video , Test File , Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team
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