158 results found

1. Working really slow

   I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
   Illustrator still working really slow and laggy.
   When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

   9 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,
   Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
   1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
   2. Can you please share the video of the problem?
   3. On which version of Illustrator and OS are you working?

   Please share the details on sharewithai@adobe.com

2. Freeform gradient shows RGB values when you work in CMYK space

   https://twitter.com/Vonster/status/1056247934855991298?s=19

   17 votes

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   Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. With multiple projects open, can only view one tab

   In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

   8 votes

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   10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Joel,

   Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

4. Window resizes in increments

   After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

   7 votes

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

5. Isolate Selected Groups Does Not Work in CC 2019

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

   You should get something that looks like the second pic.

   Works fine in 2017.
   iMac 27 “
   High Sierra
   3.2 Ghz
   32 gig meme

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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   4 votes

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please post a test file

   -Rama
   Illustrator Team

6. Keyboard commands for zoom and hand tool don't work.

   Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

   22 votes

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   41 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,

   Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

   1. Machine details which can be found by :
   MAC : Choose Apple menu  > About This Mac.

   WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

   2. Version of Illustrator .

   3.Kindly rename your Preferences folder placed in below location and share this folder with us .
   MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
   WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

   Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator team

7. Pasted/Embedded Images are disappearing

   1. 22.0.1 on MacOS 10.13.3
   2. Illustrator closes either through my action or an unexpected crash
   3. I expect all of the embedded files I've been working with to display on the canvas
   4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into the file.
   5. I've attached a pic of the empty frame along with the links panel

   1. 22.0.1 on MacOS 10.13.3
   2. Illustrator closes either through my action or an unexpected crash
   3. I expect all of the embedded files I've been working with to display on the canvas
   4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into… more

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   43 votes

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   34 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

   When this issue occur please share the AID file with us without closing illustrator.
   1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

   Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

8. Illustrator CC 2019 freezes when trying to save.

   Illustrator freezes while trying to save, both locally or on a network drive.

   6 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   I would like to know if your issue is resolved ? If not please help us by answering few questions-

   Hardware you were working?
   Is this very frequent?
   Your operating system?
   Are you connected to a VPN?

   Please revert us back with the above information,it may help us to reproduce the issue in house.

9. Appearance of Black Feature Not Working in Illustrator CC 2019

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich black.

   MacOS: 10.14
   Illustrator: 23.0

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich… more

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   3 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.

   Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting

10. SVG export : XML code anomaly

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

    Now my problem :

    I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

    Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

    I think it's an unnecessary waste of characters in the XML source-code.

    My regards to whoever answer my problem. :)
    Thomas

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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    1 vote

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. New update (23.0.1) shows Home screen instead of my actual file until I press F

    Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).

    3 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
    Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not?

12. Unable to save Illustrator file as svg using artboards

    We use Illustrator to draw lots of icons.
    If we place each iocn on an artboard and try to save each artboard to a file by selecting Save as -> svg -> use artboards -> all,
    we expect multiple icons to be saved to multiple svg files.

    We actually get multiple svg files, but each svg contains all layer names from the original file and one svg icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Nils, please try export svg through File > Export > Export As > SVG and let us know the result

13. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe… more

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    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

14. Illustrator doesn't open

    I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01

    I even tried uninstalling and installing it again but nothing changed.

    Thank you
    Corina

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    1 vote

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    What happens when you choose the Illustrator menu Window >> Application Frame ?

    Thanks & Regards,
    Raghuveer Singh

15. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6
    3.5 GHz Intel Core i7
    32 GB 1600 MHz DDR3
    NVIDIA GeForce GTX 780M 4096 MB

    Could you please look for the issue that we are facing and respond as soon as possible.

    Link in adobe Illustrator forum.
    https://forums.adobe.com/message/10517609#10517609

    If you need the video i can share it with you.

    I need help on this issue.

    Regards,
    Sanan

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6… more

    8 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

16. The operation cannot be completed because of an unknown error [PARM]

    Not sure why this keeps happening...

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    13 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team

17. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB

    1 vote

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).

    With Best Regards,
    Raghuveer Singh

18. Offset Path Won't Work

    I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.

    14 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.

19. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6 times in the last few days but I don't know how to always reproduce it.

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6… more

    2 votes

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please confirm if this bug does not longer happens in the latest versions of Illustrator.

20. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank you

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank… more

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    11 votes

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.