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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Objects locked

    Objects become locked in place for no reason - no obejct is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    1 vote
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  2. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    1 vote
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  3. Unable to use 'Place...' command in Adobe Illustrator v24.2.1

    MacOS Catalina 10.15.5
    Adobe Illustrator v24.2.1


    1. Select 'Place...' from File menu

    2. Wait for browse window to load

    3. Nothing happens

    4. Unable to place a file on the artboard

    1 vote
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  4. illustrator unexpectedly quits and does not reopen the project i was working on.

    illustrator constantly crashes and then when i try to reopen it my unsaved project i was working on is now gone if it happens again im more than likely going to smash my ******* computer and send it to you in a box asking for a new one since you can't seem to fix your software

    1 vote
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  5. Not sure but it's happening

    Adobe Illustrator 24.2 64-bit
    Windows 10 Home

    So I thought it was my corsair scimitar pro was the problem, but outside adobe, my mouse seems to work fine.

    the issue is, when I work in illustrator, my mouse acts like I released my left mouse button. So for example, when I'm making a rectangle, it sometimes randomly stops making the rectangle like I release my button. Or when dragging it releases.. anybody having this issue?

    1 vote
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  6. align panels

    macOS Catalina 10.15.5
    illustrator 24.2
    aligning panels with a figure
    align panels to the left
    panels aligned to the right

    2 votes
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  7. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes
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  8. Rotate tool

    in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24

    2 votes
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  9. Snap to point not working and please allow files to reopen after crash/restart/reopen

    Mac OS High Sierra 10.13.6, Illustrator 24.2

    Selection points no longer seem to appear on hover and snap to point isn't working even if I quit the app and restart.

    This is getting kind of ridiculous - trying to work is frustrating if you need to be precise with something.

    Also... please please Adobe - why is it almost every other company has managed to give us the option to reopen after quit with the same files open but you still haven't?? Today Creative Cloud told me I had 7 updates available and I thought, ok great, maybe just maybe…

    1 vote
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  10. Current bugs that are making it nearly impossible to get work done

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2…

    4 votes
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  11. Odd black appearance when selecting two paths in succession

    Mac OS 10.14.6; Illustrator 24.2
    When I select two paths/strokes with the direct selection tool in succession, using the shift key to add the next path, the first path displays as a solid black path and obscures the anchor points. I often need to see those anchor points.

    2 votes
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  12. Objects deselect on copy or paste (Illustrator 2019)

    This is a bug, not an idea.

    Sometimes when copying an object or pasting, the copied or pasted object does not remain selected.

    This is far less than ideal, especially when using Paste in Front.

    Happens in Illustrator 2019 / OSX Catalina

    1 vote
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  13. Scaling freeform gradient objects with real-time drawing/editing on.

    When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.

    Mac os 10.14, Illustrator c 24.2

    Please see videos for demo:

    https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a

    https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6

    Problem resolves when turning real-time off:

    https://www.loom.com/share/4d45e69091b149d88b41661b30a49baf

    2 votes
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  14. Scaling freeform gradient objects with real-time drawing/editing on.

    When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.

    Mac os 10.14, Illustrator c 24.2

    Please see videos for demo:

    https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a

    https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6

    Problem resolves when turning real-time off:

    https://www.loom.com/share/4d45e69091b149d88b41661b30a49baf

    1 vote
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  15. Pasting goes to the back of the layer - and not on top!!!!!

    When copying an object and then pasting the new object goes to the back of the stack of objects and not to the front! Please fix and make it go to the top.

    1 vote
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  16. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.…

    2 votes
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  17. Links palette reporting PNG links as CMYK

    BUG?! Links palette reporting PNG links as CMYK

    OS 10.14.6 / CC 5.1.0.407

    PNG's are RGB, the format doesn't support CMYK.

    1 vote
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  18. Reveal in Bridge not working

    At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.

    So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.

    How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?

    1 vote
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  19. Dragging Objects with Shift key hold down broken

    After updating to Version 24.2 dragging objects with the Shift Key hold down does not work anymore. Instead of aligning the Object it forces it to stay in place. The same bug appears while doing "Alt-Drag" together with the Shift Key. This is a essential function in Illustrator an I think a lot of people use it every day. I will step back to the last version until this is fixed... Surprisingly this occurs only on one of our two Macs...

    21 votes
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  20. Creation and modified date become the same on illustrator files 2020 cc

    The creation date on illustrator files changes when the file is modified - I need to see creation date for accurate search and timings
    24.1.3version
    It has been reported previously but I cant find the post.

    1 vote
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