Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Copy paste text dont show ö,ü,ä,õ letters

    If I copy "täpitähed" (or what else text where are those letters in) it gives messy text where isnt seen öüäõ letters at all. It worked nicely before.. but now sometime it have been like this messy paste. Can you please fix it!

    2 votes
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  2. Text in connected Area Type Text boxes becomes very unstable when scaling


    1. MacOs Mojave 10.14.6


    2. What did:


    3. Made area type square object

    4. Copied it 13 times, connected it

    5. put this structure under mask (tried also to put every object under it's own mask- same result).

    6. added shape objects

    7. Scaled everything - everything fine.

    8. selected all the text in the structure and write new one with the same font/

    9. Scaled it


    10. Usually if you select this structure of connected area type boxes in company with some shape or object and scale all this, size of text in this boxes changes accordingly.


    11. Result differs every time. Sometimes it's fine, sometimes all the letters have…

    2 votes
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  3. Optical Kerning issue when outlining and scaling

    If you write something using optical kerning, copy it, paste in front and outline it, the outline matches up. However if you then scale both in pro, lets say 300%, then the live text no longer matches the outlined version (see attached example where the live text is in red and outlined vectors in black). This is causing us problems when scaling objects onto different panels but we are required to supply editable text. Logos etc are no longer exact scaled replicas!
    We are using CC 2019 (as our clients need files in this format).

    2 votes
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  4. Text path vanishes when moving it with selection tools (black or white arrows)

    Since updating to version 24.1.2 from Adobe Illustrator 2019, whenever I move text objects using any of the selection arrows, the highlighted path disappears during moving and only reappears when I stop moving the text object. This is frustrating as I can't see the baseline or centre point of the text object while trying to align it to something else. This never happened before I updated Illustrator. My OS is macOS Mojave 10.14.6, Illustrator version 24.1.2.

    3 votes
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  5. Find and replace superscript

    I've tried copying the superscripted text to the clipboard and pasting in the Replace box of the Find and Replace dialog, but it loses the superscripting, and pastes into the document without it. I find I have to go into each occurrence individually and superscript each one.

    1 vote
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  6. Cannot activate new fonts

    I'm using Illustrator 24.1.2 with a creative cloud student subscription on Mac OS Catalina. When I try to activate any font not installed locally, the activation process will go on for five minutes, then terminate itself. No font would be installed. I Googled around for similar problems, and many suggested looking at the "Font" tab of the creative cloud app. I don't have that tab. The only tab in my creative cloud app is "Apps".

    1 vote
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  7. Cannot copy/paste Chinese font into Illustrator. Show box with X in it

    Cannot copy/paste Chinese font from PDF to Illustrator. Get squares with X's. Cannot change to a different font it defaults to MyriadPro. Also, I do not show Chinese under the Character drop-down.

    1 vote
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  8. 1 vote
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  9. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:


    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.


    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).


    Issue happens in all…

    4 votes
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  10. Everytime creative cloud app is required to reactivate the fonts

    I activated 2 new fonts from adobe fonts website and it worked well.
    After that I closed Ai and next day when I opened Ai again then it's showing missing fonts and there is no way to activate them from Ai.
    I have to start creative cloud app always to reactivate these fonts. This is very annoying and killing a lot of time. Also it takes ages to start creative cloud app even on fast internet connection. This also needs improvement.
    Once the fonts are activated - isn't that installed locally on my machine? Why every time it needs to…

    1 vote
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  11. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    2 votes
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  12. Crashes when font file is moved *every single time*

    This will crash Illustrator (and InDesign and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

    InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

    I'm using OSX 10.15.3 Catalina

    Try this:

    –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
    –make a new document in Illustrator, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
    –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
    –app will crash EVERY SINGLE TIME.

    Once again, this happens…

    1 vote
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  13. wrong characters Greek text

    When choosing Type->Change case->UPPERCASE on Greek accent letters, the accents disappear

    For example:

    σπανάκι ψιλοκομμένο σε μερίδες

    Illustrator: ΣΠΑΝΑΚΙ ΨΙΛΟΚΟΜΜΕΝΟ ΣΕ ΜΕΡΙΔΕΣ <- Wrong!

    Indesign, Word...

    ΣΠΑΝΆΚΙ ΨΙΛΟΚΟΜΜΈΝΟ ΣΕ ΜΕΡΊΔΕΣ <- Right!

    1 vote
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  14. left align text hot key is not working.

    For some reason my text align hot key isn't working.
    1. I checked my hot key settings and it was correct.
    2. Cleared the hot key setting and tried to enter it back in then it wouldn't register the key for some odd reason.
    3. Reinstalled my app still didn't work.

    1 vote
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  15. Spellcheck turns off when you apply Drop Shadow or other effects to a text

    As title says.
    Turn on spellcheck, write something wrong, make sure you see underlines and then apply drop shadow. Underlines vanish. They should stay.

    1 vote
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  16. Spellcheck underlines things that are OK

    When you use line-breaks to form the flow you want for your text, AI thinks that I should capitalize words that are starting next line.
    It doesn't help if I keep spaces before breaking or not.
    The language set is correct, it just don't understand that it's continuous text.
    It is.

    1 vote
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  17. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    1 vote
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  18. Font Family List Search Function

    Font search function update a while back has 2 big issues.

    1: The font family list sends you back up to the top when you want to find a new font. It used to send you to where that font lived in the list. Instead, it sends you back up to the top to "recent fonts."

    2: When you search by typing in the font name ie: "helv..", you are given ever font style & weight in that family. It used to just list them out with little carrots next to the names and indicated how many styles it had…

    1 vote
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  19. font kerning

    The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign

    2 votes
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  20. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    8 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ninian, Thanks for reporting this. Could you please go to Preferences→User Interface→UI Scaling slider. It will scale the entire Illustrator UI proportionately. Let us know if increasing the value on that slider helps. Thanks.

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