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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Massive Lag Issue

    Every time I open Illustrator, it takes an enormously long time to load. It continues to lag when I'm in the file, working on it - every action requires a wait time, from moving an object to typing a word. This makes using illustrator a massive chore.

    This happens to all files, even ones that are very simple - at most maybe 10 individual elements (images and text.) I have the creative suite, so all things are up to date. This issue does not happen with Photoshop or InDesign, which run perfectly, so it's clearly not a memory issue or…

    1 vote

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  2. Illustrator 2024 keeps crashing, no crash report, no recovery files

    I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient,…

    1 vote

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  3. Libraries are responding super slowly

    Interacting with the libraries panel is SUPER slow.
    Right clicking on an item takes ~ 15 seconds for the menu to show up.
    Selecting something from the menu takes just as long to work.
    "adding to library" take 10-15 seconds.
    moving/organizing the items in the library takes 10-15 seconds

    While waiting, I can still use the drawing window/artboards no problem.
    This started happening last week. (approx feb 26 2024)

    1 vote

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  4. Illustrator freezing, crashing and lagging. Every time I use it!

    I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!

    1 vote

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  5. Application Memory Spiking

    MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
    Illustrator V 28.3

    Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
    Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.

    1 vote

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  6. Apple M1 macOS Sonoma 14.3.1 - Terriblement lent !!! 😪😡

    Depuis que j'ai fait la MÀJ de Ventura (macOS 13.x) vers Sonoma (14.x), le logiciel Illustration est terriblement lent, ça me fait perdre un temps fou! Mon document est simple et léger (102 ko). Lorsque je déplace mes éléments ou même que je fasse une recherche dans (Menu > Aide).

    • Illustrator : 28.2
    • Puce : Apple M1 Pro
    • Mémoire : 16 Go
    • macOS : 14.3.1 (23D60)
    1 vote

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  7. Animated Zoom not working properly - Blurry graphics when zooming or panning

    I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.

    I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.

    2 votes

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  8. Lag on cursor and selections "sticking" to the cursor

    There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.

    I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.

    Thank goodness I have Affinity Designer installed,…

    1 vote

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  9. Illustrator Freeze completely and I have to restart the app

    Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.

    1 vote

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  10. フリーズ

    操作中、突然画面が暗くなりしばらくすると、イラレ画面に戻ります。戻ってからは、保存などをすることはできますが、イラレ上の操作が何もできません。

    1 vote

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  11. Illustrator 23 and 24 Lags and Crashes

    My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.

    We have issues opening files as well.

    we have:
    uninstalled, reinstalled
    reset our preferences
    Updated drivers
    and
    tried ctrl + alt +shft open to save a safe version.

    nothing has worked. we can't even go back to previous versions because now we get the same issue with them.

    Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM

    ADB-32786460-L2Z6
    CRM:06414000006108

    1 vote

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  12. Keeps on shutting down, and crashing

    New iPad and opening my art on illustrator and it crashes after a minute.

    1 vote

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  13. A general un-usability

    I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit…

    1 vote

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  14. Intense Lag Illustrator 24 (Windows11)

    I have intense lag regardless of file size. Whenever I begin to zoom or pan, display takes at least 5 seconds to update. I have uninstalled and reinstalled illustrator. Upon reinstall, the software works perfectly fine. When I close it, then reopen, the lag persists.
    Here are my PC specs:
    Device name VENGEANCE
    Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
    Installed RAM 64.0 GB (63.8 GB usable)
    System type 64-bit operating system, x64-based processor
    GPU 4090

    0 votes

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  15. App freezes when battery is low

    The app freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen.

    2 votes

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  16. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So…

    1 vote

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  17. Fermeture intempestive

    L’application ne cesse de se fermer intempestivement

    1 vote

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  18. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

    1 vote

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  19. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:


    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    1 vote

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  20. Random delay when running script via command line

    When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.

    It would be nice if there was no pause at all.

    17 votes

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