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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Adobe Sketch inaccurate. No Product against which to report

    Please See forum post entitled “Adobe sketch accuracy questioned”

    On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

    Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

    Came back to look at Sketch again 2 years…

    1 vote
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  2. When Starting a new work or opening a pre-made work, a bug appears

    I can access all the tools and tabs, but I can't see them and it crashes, I already checked my requirements and their all good, so anybody have an idea of whats happening?

    1 vote
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  3. Unable to drag objects

    I have come across this several times now. Unable to reproduce, but periodically you lose the ability to drag objects in Illustrator. You can rotate, nudge and use manual transform tools, but can't left-click + drag. The only way to resolve it is to restart the machine (not just Illustrator). A nuisance! Build 23.0.2 Win 10 64.

    4 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Chashing

    My 2019 illustrator crashes all the time. I can't do any work.

    1 vote
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  5. Tool Options Palettes Absent On Launch

    The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

    Choosing the palettes in the Window menu when this happens does nothing.

    I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

    Currently installed version: 23.0.3
    I have CC set to auto update.…

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mysterious Panel on Startup

    Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
    On startup I expect to have the last used workspace but I get this seemingly empty UI panel.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Control and Toolbar

    Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

    1 vote
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  8. hand tool missing

    the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

    3 votes
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  9. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

    1 vote
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  10. LogTransport2 locks app after failed requests to hbrcv.adobe.com

    I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!

    1 vote
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  11. Panels are Grouped, e.g., Properties can't be detached from Layers

    I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.

    I am using Windows 10 v1803

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    it is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Impossible d'ouvrir le fichier

    Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
    Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.

    1 vote
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  13. Keyboard does not work - only in Illsutrator 21.1

    Keyboard does not work - only in Illsutrator 21.1

    It was fine then it stopped

    1 vote
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  14. RIGHT CLICK NOT WORKING

    RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR

    1 vote
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  15. Info palette moves to monitor Measure Tool is used

    The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.

    Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.

    Please fix this so the Info palette stays where I put it when using the Measure Tool.

    2 votes
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  16. Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.

    I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
    FYI - the selection has a number of Transform effects applied to it.

    5 votes
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  17. resize does not respect the homothety

    1) It is impossible to draw a specific object
    If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
    It's not accurate and not square !!

    2) Having the box "keep proportions V and H" checked.
    You can not write 200 pt in H and keep the proportion respected.
    Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 pt

    Still not accurate and not square

    It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Creating new document blocked / or the whole illustartor blocked


    1. User is having some item selected on currently opened document,

    2. Press on create a new document (shortcut on from the menu),

    3. Window with new document properties pops up,

    4. When user clicks - return key too fast, creating new document gets blocked

    5. Reason for that is that under create new document window illustrator show "move window" (see srceen).

    6. To proceed with creating new document you have to close the create new document window and move window and again go back to create new...

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Workspaces not working, all panels hidden on start up.

    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    7 votes
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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. change measurements from pixels to inches with control click

    (mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!

    1 vote
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