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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Cropping is not doing what I tell it to do.

    When cropping images after I type in the dimensions of the crop and hit apply ai disregards my dimensions and inserts its own dimensions. This is very frustrating and needs fixed asap please. I am running windows 10

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mysterious Panel on Startup

    Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
    On startup I expect to have the last used workspace but I get this seemingly empty UI panel.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. No display of document when opened in ADOBE.

    Document does not display when I scan to computer and then open it. However, when I've attached to an email, I can open and view it. I have a Lenovo, so its not just a MAC issue

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4

    MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
    When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  5. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

    4 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. When copying/pasting an item(s) the color saturates

    BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stop automatically changing RGB files to grayscale when working with colors

    Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

    2 votes
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    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  9. Swatches off screen

    Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pen Pressure not working

    For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.

    3 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Asks me to login to Creative Cloud when I try to "Find Fonts"

    When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. Control and Toolbar

    Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

    Illustrator CC 23.0.2 - Mac Mojave

    1) The eyedropper tool is pretty much useless, because it doesn'tw ork on groups. I need to ungroup everything or make a compound path. This is very annoying.
    2) the bounding box sometimes disappears and I cannot bringt it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  14. hand tool missing

    the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

    3 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Illustrator CC 23.0.2 Align Distribute not working correctly MacOS Mojave 10.14.3

    Align Distribute. If I do not have the window open and I select the objects & the key object then open the Align window, the distribute input field does not allow for input. I have to deselect the key object then reselect the key object then it will allow me to enter the input field. Also occasionally if I enter a distribute measurement of 1" or an integer it does not read it as 1", instead it reads it as 0.1 but shows up as 1 until I do a save as not a save. If I do a save…

    4 votes
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    10 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. copy and paste only works sporadically with Wacom tablet. All AI versions up to CC 23.0.2

    From at least version CS6 to CC 23.0.2 copy/paste when using a Wacom tablet only functions some of the time and I can't figure out a pattern to the behaviour. Using a mouse on the same system had no such problems. This is either using shortcut keys or the Edit menu commands. Problem on Win 7 Pro, although I've heard reports of it occurring on other O/S. This may be a partner to the "sticky rotate centre" issue reported elsewhere and which also occurs on my system.

    1 vote
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  17. Center not visible for Guides

    When e.g. a Rectangle is made a Guide, while the Center Attribute is active, the Center dissappeares. Very inconvenient, since the center is a very helpful position for a Guide.

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    the centre point is visible when you select the rectangular guide.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. anchor point tool

    Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Minus Front - Incomplete Shapes

    This is an odd issue that is kind of hard to explain. Whenever I am using the minus front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Artboard Navigation control at bottom of screen v 23.0.2 (newest update)

    Artboard Navigation control at bottom of screen shows up in the middle of the the screen when I use my larger screen. When I drag the window to my small screen and then back to the large screen, the artboard navigation control is back at the bottom. If I open a new file, the navigation control is back in the middle of the screen. This is version 23.0.2 (dowloaded and installed 3/6/19)

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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