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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Copy & Paste not always working - randomly

    Hi all,

    This is a very frustrating bug - around 50% of the times copy & paste won't work. I select an object, press ctrl+C, and then pressing ctrl+V produces nothing as if the clipboard is empty.

    I cannot reproduce it as it seems random, sometimes it will copy & paste, sometimes it won't.
    This makes working with Illustrator extremely hard.

    Might be worth mentioning that copy-pasting from Illustrator into Photoshop resembles the same buggy behavior - it will randomly work or not.

    Please advise on how to resolve this.

    Cheers

    10 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Unable to select text once it's been horizontally scaled. (condensed)

    Illustrator CC 23.0.2 (mojave Mac Pro)

    If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  7. Gradient stroke with spot colors separations error

    Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. Blue horizontal lines

    Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
    imac w/ mojave

    2 votes
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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't drag a color swatch onto a gradient color stop

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can…

    3 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  10. Paste to Center [not working]

    Illustrator 23.0.2 does not paste into the center of the art board, despite having already centered the art board in the window.

    1 vote
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  11. gradient locks to a color stop in the color tab. If I want to use a solid fill on the color tab it only allows me to change the color stop.

    gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  12. Eyedropper doesn't sample placed bitmap right

    When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.

    That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)

    Support said I should open the file instead of placing it, but what should I do if I want…

    2 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  13. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. linear gradients switching to radial gradients unexpectedly

    Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CC suite, Illustrator and Mojave.
    Running a mac pro - 3.5 GHz 6-Core Intel Xeon E5
    with AMD FirePro D500 3072 MB
    Illustrator system info attached.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CS suite, Illustrator and Mojave.
    Illustrator system info attached.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. LogTransport2 locks app after failed requests to hbrcv.adobe.com

    I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!

    1 vote
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  19. Panels are Grouped, e.g., Properties can't be detached from Layers

    I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.

    I am using Windows 10 v1803

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    it is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Impossible d'ouvrir le fichier

    Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
    Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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