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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Stability update made Illustrator very unstable

    I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.

    4 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    5 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

    3 votes
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

  4. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

    When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
    Also, when we export PDF, it will convert to CMYK.

    Illustrator ver.24.2
    OSX 10.13.6

    The steps you were taking when you experienced the issues
    1. To make pathItems that colored Custom color.
    2. Select it and apply Effect->Blur->Gaussian Blur.
    3. Open Separation preview panel and check Overprint preview.
    4. Custom color objects seem to convert to CMYK.
    5. To export it to PDF, the custom color will discard and convert to CMYK.

    Your expected result
    We lose custom…

    64 votes
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    13 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator crashes when switching views in the Asset Export panel

    Has this been reported yet? There's a really easy-to-reproduce crash bug in Adobe Illustrator involving the Asset Export panel that affects even the latest version (24.2) .
    If the Asset Export panel contains more than two items and an item other than the first is currently being renamed and the view is attempted to be switched from Grid View to List View, the mouse cursor will begin to move really slowly for a few seconds and after that, Illustrator will crash. See the video attached for a demonstration.

    Some system info:
    Adobe Illustrator 24.2
    OS: Windows
    Version: 10.0
    System Architecture:…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator is not exporting with the current file name


    1. Create a document

    2. Draw a rectangle (just for it to have something inside)

    3. Save it anywhere as '1.ai'

    4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported

    5. Save this document as '2.ai'

    6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai'
      This is wrong. Ai should adapt the name from the file actual name and not the original one.

    17 votes
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    9 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"

    Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Dragging Objects with Shift key hold down broken

    After updating to Version 24.2 dragging objects with the Shift Key hold down does not work anymore. Instead of aligning the Object it forces it to stay in place. The same bug appears while doing "Alt-Drag" together with the Shift Key. This is a essential function in Illustrator an I think a lot of people use it every day. I will step back to the last version until this is fixed... Surprisingly this occurs only on one of our two Macs...

    27 votes
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    25 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Line tool is immune to the Constrain Angle

    When you set up Constraint Angle to 30 or whatever is different form 0 or 90, pick up Line tool and hold Shift, it still snaps to 0, 45, 90, 135... instead of 30, 75, 120, 165...

    5 votes
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    5 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. A bug compounded with rotated line gradients, arrows, and appearances

    There are some conditions for reproduction.

    ・ Line with arrow
    ・ Set gradation to line color
    Two or more lines created by the appearance

    It is good to change the line width or move by "deformation" to check the change of the overlapped line.

    Rotate the object.
    Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.

    I have confirmed this phenomenon in all versions from CS6 to 2020.
    A similar phenomenon was obtained with the vertical axis reflect.…

    13 votes
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    4 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  12. Still not able to paste (CMD + V) text when creating a new folder in Save as dialog box in Ai 2020

    In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.

    4 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Drop Shadow, Outer Glow, Etc. renders incorrectly on large polygons angled lines only.

    When I make a drop shadow, outer glow etc. there are places on the shadow that end abruptly in intervals. I make a triangle or any polygon (even a rectangle that is rotated). Go to Effect>Illustrtator Effect>Stylize>Drop Shadow. Multiply:75%:0":0":0.5". Color Black. I've tried other colors and other settings for Blur and Mode. This does the exact same thing using Outer Glow. I have a 66" x 36" artboard on the examples below.

    Windows 10 - Illustrator v.24.0.1

    5 votes
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    9 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  14. Temp file string prepended to filename slug

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Eyedroppper does not sample placed bitmaps correctly

    Sampling a colour in a bitmap placed in Illustrator does not sample the correct colour value if the bitmap is placed using the "Link" option.

    If the bitmap is placed with the "Link" option switched off ie embedded the the colours are sampled correctly.

    I have attached a reference image which shows a placed, linked file in an Illustrator document. The squares at the bottom are colours created in Photoshop with their colour values indicated. The circles at the top are vector objects in illustrator with the colour values as the eyedropper tool sampled them.

    Windows 10
    Illustrator 2020

    1 vote
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    Under Review  ·  0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  16. CC Library complains about Legacy format in AI 2020

    In AI 24.0.1, drag an object to a library and this message appears:
    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
    See also:
    https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M156166

    12 votes
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    12 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out.
    We are able to reproduce this issue and investigating it further.

    Kindly try out the following steps as workaround and let us know if this works for you-
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

  17. Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.

    Hello Adobe Team,
    There is known issue on Page 13 of the below link

    https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AIScriptGd2017.pdf

    In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.

    29 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Transform Again (Crtl D)

    "Transform Again" often doesn’t work on more complex objects.

    1 vote
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    Under Review  ·  0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Letter Spacing

    Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

    3 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mouse right-click Select next Object Below does not work

    When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.

    20 votes
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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