Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. AI file not locked but but cannot be edited

    I have a file that while I was working on it seems to have become locked as an image and I can no longer select any elements to edit.
    I have followed the guidance to unlock or unhide layers but this doesn't seem to be the issue. Can you advise?

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    The attached file contains one single image placed (from a png file). When this file is opened in Illustrator, the image covers the entire view area and selection outlines are outside the view area. Zoom out to see the selection handles. The contents cannot be edited like individual vectors because it is an image.

  2. Bring back progress bar for saving AI files

    Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.

    3 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Spell check thinks 'ans' is a word

    Ai CC 2019 Spell check thinks 'ans' is a word. Please see check the link of this forum thread regarding this subject: https://forums.adobe.com/message/11166357#11166357
    Apparently the function to adjust for this situation is available in InDesign but not Illustrator. The spelling mistake 'ans' instead of the word 'and' causes many issues (think how many times do you use the word and) it should not be too much of a stretch to update the spell check function in Ai CC to cover this issue.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    We rely on open source Hunspell dictionaries. We are sorry we will not be able to fix it at our end.

  4. Resolve Blinking Power Issues Netgear

    When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
    • The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
    • Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
    • If the error remains, it is suggested that you connect the PC directly to the router’s LAN…

    1 vote
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    Declined  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Exporting SVG using different methods provides different results

    When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.

    Which isn't as commonly supported as svg 1.1

    However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1

    It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Daniel,

    Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.

    The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.

    Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.

    We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.

    Thanks,
    Dirk

  6. Eyedropper tool not detecting gradient angle

    Recreating the issue:


    1. Make a gradient color1 -> color2

    2. Turn gradient around with 180 degrees color2 <- color1

    3. Apply the gradient to a new object through eyedropper tool

    4. It will show the gradient without angle change (color1 -> color2)

    Video showing this (could not upload mp4 files apparently):
    https://i.gyazo.com/5561203bf5d4efc072e15493c0a8580a.mp4

    What it should've done:
    Use the correct angle properties from the eyedropped gradient.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  7. Return feature constraint proportion while holding shift;

    I often wish Adobe employes used Illustrator themselves. I'd like them to experience having their preferences reset to default with even minor upgrades, spending an hour adjusting the shortcut keys to work like a mac, and now that I've had a chance to vent a little, the latest offense:

    The ability to proportionally scale objects by holding shift while dragging is ABSOLUTELY CRITICAL to my workflow mixing photos and raster art into an illustration to the point I'm using Sketch more and more while wondering how this bug got out and I hope a fix is on the way soon.

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Zoom in/out bug

    When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??

    https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Hi,

    It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
    The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.

    — Ashutosh

  9. new .eps clipart will not open in Illustrator 7.0

    Mac os 8.6 (still us it as my main vector creation program to create airbrush masks on plotter) and Illustrator 7.0.

    I bought this alleged vector (eps) file of an anchor from some clipart etsy shop and got the canned "garbled, etc" message when attempting to open in illustrator 7.0. this has happened before. Have tried to place and all other possibilities. If anyone can open and confirm this is a real vector file, then save it for a version of illustrator my 7.0 can read, I'd really appreciate it.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. Google Drive File Stream is corrupting AI CC 2019 files

    To reproduce the issue…


    1. Open an AI file on my Google Drive Stream.

    2. Save the file

    3. Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"

    AI CC 2019, MacOS 10.14.2 (18C54)

    1 vote
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. can't open files with cloud & arrow symbol

    I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.

  12. Extension EAN13 Maker

    EAN13 maker window is not working as it should.


    • Window is with sliders even as resolution is 2560*1440.

    • Font settings is reset every time AI is reopened

    • EAN file overrides units preference and is ALWAYS in Points

    Very annoying and severly limits the use of a tool which could become extremely important in our workflow.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13

  13. Color problem while using blend.

    AdobeStock couldn't accept this vector file.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  14. Extremely slow "export for screens" and saving

    I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.

    I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!

    3 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. gradient

    I found a bug in the new Update CC 2019, specifically with the new freeform gradient tool.

    when the gradient point is on the edge and you shrink the corner radius, making the gradient point out of the bounding box it removes the point completely and removes major part of the gradient.

    attached a sample I made showcasing the problem.

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

  16. Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14

    Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. pathfinder panel missing

    Hi,
    I'm having an issue that I haven't been able to find an answer for after spending some time researching it.
    I just downloaded Illustrator CC and I went into windows to turn on the pathfinder panel. It was an available option so I was able to turn it on, but no panel is displayed as per usual. Any idea how to fix this? I tried resetting my workspace preferences and restarting the program to no avail

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. AI 22.1 Open single page of multipage PDF now a 2-step process?

    WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.

    7 votes
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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    With the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.

  19. Illustrator Crashes when editing graphs

    Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Update from Tamiko:

    Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.

    Thanks for the update Tamiko.

  20. Mysterious Points moving

    I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Since this is not a generic issue that we can reproduce at our end, I am closing the ticket.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.

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