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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Effect 3D Rotate perspective error

    With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

    1 vote
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.

    To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
    For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  3. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

  4. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…

    1 vote
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Double Tool Bars

    My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    There are multiple ways to resolve this
    1. Reset workspace Essentials
    2. Dragout the extra toolbar from dock and then close it
    3. Reset preference (not recommended unless necessary)
    4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

  6. New Swatch grayed out when Stroke Color is active

    Make New Swatch always available, not only when the Fill Color is active.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jan,

    Your New swatch option is disabled since the Stroke Color is set to None. New swatch functionality by default takes the current color.
    If you apply some color to Stroke, the option will get enabled, similarly if you change Fill to None, it will be disabled for Fill as well.

    Hope This helps.

  7. Copy text from illustrator and paste into word pastes as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to…

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

  8. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Illustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.

  9. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Constantly Crashes while opening file in newest AI v23.0.2

    Repeated Crashes while trying to open AI file
    Unistalled and Installed again
    Issue persists

    Operating System Windows 10 Home 64-bit Operating System, x64-based processor
    Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
    Installed RAM 8.00 GB

    Illustrator version 23.0.2 (64-bit)
    SYSTEM INFO attached

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Thank you for working with support. I have been informed that the issue was resolved after
    AMD Radeon R5 M355 driver were installed from 2016

  12. Holding pen tool only two options pops up

    While on holding pen tool no add anchor points there

    I searched whole pannel but did not get. You will better understand me when you find in the attachments below.

    Plz let me know if i am wrong

    Thanks

    1 vote
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    Resolved  ·  0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. What video formats can we upload to bug requests?

    I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

    Can you please tell us what types of formats are allowed?

    Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    We receive videos in form of .mov, .mp4 and at times even .mpg.
    This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer.

  14. Touch Screen

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Turn Sensei Off and Presets

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    There is already a preference to turn off the Sensei feature that you spoke about. Go to preference , go to general tab and turn off the checkbox “Enable Content Aware Defaults”. This is the last option on the second column.

    Units are part of presets so each time you create a file using a preset it will create using the units that was saved in the preset. To workaround this what you need to do is follow the following steps:
    1. Press CTRL+N or CMD+M – depending on your platform
    2. Select the preset of your choice e.g. A4 / Letter etc…
    3. On the right pane change the unit to your choice like inches.
    4. Create your file
    5. The next time you come back to this file new dialog you should have this preset in your recent tab

  16. Can't create new file

    When I click Create New... it comes up with a window but it doesn't have anything on it. All that comes up is the window with the title of %CCXFNFTDIALOG_NAME. It is really annoying since I can't create new project.

    I'm on a Window 10 running Illustrator 23.0.1.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Please go to preference dialog and turn on the preference Use legacy “File New” interface

  17. No swatches showing for any panels

    When I open up a file using the open with option inside of Windows explorer, my swatches are always empty no matter what panel I'm using. Colors panel, etc. The only way it doesn't seem to have this bug is if I'm inside of Adobe Illustrator and I open a file from inside of the program. This is very inconvenient.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    This is working as expected. You have opened a png file and since a png file will not have Illustrator swatches it does not show up.
    If you create a new Illustrator file will then see Illustrator swatches. Once you have created a new Illustrator file you can place the png file inside it.

  18. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:


    • Menus are greyed out

    • any menu function can't be done, including save and quit

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. No icon - can't recognise file type.

    Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

  20. Wrong font preview for RTL languages

    There are a few problems with the new fonts preview in the last version of Illustrator.
    1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
    2. This happens weather the text box is selected or the text itself.
    3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).

    This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
    I'm using a Mac running OS X 10.13.6 High Sierra.

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Eli,

    Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)

    Hope This helps.

    Thanks
    Anish Kumar
    Illustrator QE

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