Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. bug: [PARM] error after changing stroke alignment

    I clicked the 'align outside' button in the stroke panel and got this error.
    I would keep popping op so I had to close AI.

    6 votes
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  3. preferences reset to default...EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…

    6 votes
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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

    6 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Selection of multiple text objects - changing font not working

    We can no longer change the font of multiple text objects at once.
    When multiple text objects are seleted, Ai thinks this is a 'mixed selection' and does not come up with the typeface selector. Slowing down my work incredibly.

    6 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. New File and Help Tabs Not Working

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…

    6 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. 3D Extrude + Bevel = FAIL

    3D extruded rendering is an absolute fail on Adobe CC 22.0.1

    It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

    Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

    Thanks!

    6 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Rotate tool Glitch

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let…

    6 votes
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    4 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Crashes when closing Illustrator

    After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

    I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

    In some cases, when I next open Illustrator it will…

    6 votes
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sudden problem with embedded bitmaps

    I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.

    6 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai

    6 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Can not export to png or jpg

    When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.

    When I try to export to png it comes up with an unknown error "(!now)"

    This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.

    6 votes
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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

    I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.

    Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.

    Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.

    6 votes
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    6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cannot open multiple files


    1. Version 21.1.0 (windows)

    2. Selecting multiple files, right clicking to open all files

    3. Expected results that all files open the same way I have been opening files for years.

    4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.

    6 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  16. Flickering Cursor

    The cursor constantly flickers on my MacBook Pro 2017 with Touchbar.

    Really annoying.

    6 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    6 votes
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    5 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Illustrator locks down when a new file tab is clicked


    1. click file

    2. click new

    3. never opens new file window

    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes
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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator CC 2017 crashes when i copy paste anything from it

    When i try to copy paste anything from the Illustrator, It crashes.
    1. I use the latest Illustrator CC 2017
    2. For example i draw a cube
    3. I open the Photoshop as well
    4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
    5. I reinstall it and rebooted the PC of course but nothing changes
    6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

    6 votes
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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Could not read file because the plug in did not understand this file

    Hi,

    Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

    I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

    Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the…

    5 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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