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Image Not Visible/Blank When Placing EPS Files into new file

I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color, nothing changes about the image, it is just blank. This is a crucial part of our business and I need help quickly, if possible. I am reinstalling CC17 in the meantime to get by.

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Adam shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

63 comments

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  • CHris Munro commented  ·   ·  Flag as inappropriate

    Hi Rita & Sarah, I rechecked my version of Illustrator and for some reason (probably operator error :)) the update wasn't applied. Re-installed the update & is working fine. Thanks for following up with me.

  • DC Jon commented  ·   ·  Flag as inappropriate

    Same issue here. It seems that every new Illustrator release breaks something. Would it be possible to stop making so many releases and just start making fewer solid releases? Please???

  • Jotham commented  ·   ·  Flag as inappropriate

    @Ashutosh when do you expect a standard update through the could on this fix? I have a few clients that are scared to do any manual installing of a hot fix.

  • Adam commented  ·   ·  Flag as inappropriate

    Thank you Ashutosh. I have output three different tests and all were successful. The image can been seen now without the "USE LOW RESOULTION PROXY..." setting as well, which is nice! If I encounter any other issues pertaining to this I will let you know.
    Thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I rolled back to the 2017 version but still getting an error when trying to place the DCS 2.0 eps " Cant place the illustration, Could not read the TIFF preview". Any help would be greatly appreciated, thank you.

  • Stokes commented  ·   ·  Flag as inappropriate

    What gives CC 2018... Still no fix???

    I can no longer output separations containing DCS2 files with spot colors.

    Called in to Adobe, very helpful besides for fixing the issue. This was two weeks ago because I have to use Separation Studio on a daily basis. No fix they had me roll back to 2017 as a fix.

    Adobe-Please advise when fixed because what good is it if I am paying for a product each month that is not working!

  • Steven commented  ·   ·  Flag as inappropriate

    This is absolutely not acceptable. Basically my entire workflow is screwed. I use Seperation Studio everyday and can no longer preview any place DSC. FIX THIS!

  • Shheri L. Morrow commented  ·   ·  Flag as inappropriate

    The company I work for only works with Photoshop & Illustrator & using DCS files that work in both is essential for daily workflow. This is a horrible thing to have happen. We are Creative Cloud users & are quite upset at this malfunction. Please resolve this issue quickly. Thank you.

  • Steve Mulvey commented  ·   ·  Flag as inappropriate

    At the risk of repeating what other have already reported, since "updating" to CC 2018 I can no longer output separations containing DCS2 files with spot colours.
    The low res preview shows up in the document, but when I overprint preview everything is blank - which is exactly what comes out of the imagesetter.
    Not sure if this problem lies with Illustrator 2018 or Photoshop 2018, as both were updated at the same time.

  • ritika patel(Illustrator team) commented  ·   ·  Flag as inappropriate

    Hi Chris,

    Can you please elaborate a little. It would be helpful if you share the steps that you followed and the file that you were using.

    Regards,
    Ritika
    Adobe Team

  • Stephen Cicala commented  ·   ·  Flag as inappropriate

    Placed DCS EPS files have displayed and separated well in Illustrator for many years. This function is not just useful for 'separation workflows', those of us who provide artwork for prepress/output need this function 1) to see what we are doing, and 2) to generate PDF previews from Illustrator files to simulate for clients what the finished printed product will look like. Adobe need to restore this functionality ASAP and update.

  • Kristina Albrecht commented  ·   ·  Flag as inappropriate

    CC18 is not working at all using the 'Use Low Resolution' setting with the direct-to-screen CTS rip either. The preview shows up, the spot colors are imported, but the RIP sees nothing. I'm going back to 2017 until this is fixed - Adobe you have a lot of screen printers counting on you to fix this.

  • CHris Munro commented  ·   ·  Flag as inappropriate

    Placing a DCS EPS file in Illustrator will don't display the spot colours in overprint view, nor will it display in Acrobat if saved as a PDF. This bug has only come up in CC 2018. Works fine in previous versions (CC 2017 CS6 etc). PLEASE get this fixed Adobe!!

  • Daniel Zaremba commented  ·   ·  Flag as inappropriate

    DCS files are not displayed in the illustrator. You can see it by selecting the option "use low resolution proxy for linked eps", but you can only see because after saving the work with a linked DCS file as a pdf file, it turns out that there is no graphic that was in the DCS file.
    I'm scared to help out what to do to get out the production file that will contain the DSC file.

  • Daniel Zaremba commented  ·   ·  Flag as inappropriate

    When I place a DCS file in the CC Illustrator I do not see the preview of this file, I will add that in the CS6 illustrator this problem did not occur.
    Please help in this matter.

  • Daniel Zaremba commented  ·   ·  Flag as inappropriate

    When I place a DCS file in the CC Illustrator I do not see the preview of this file, I will add that in the CS6 illustrator this problem did not occur.
    Please help in this matter.

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