Illustrator crashes for no reason multiples times a day
While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
- Changing between an Indesign open window and a Illustrator open window/document.
- Zooming in/out.
- Pasting copied objects from another open illustrator project.
- Moving an object inside a canvas.
- Creating new canvas in an open document.
-- and the list goes on
I use my mac always connected to power, I've also try to use illustrator on its low performance mode, I also know about the GPU issues, I use CPU preview. Also I've re-installed the programme and tried using other versions..
I know that there are known issues with this version of illustrator with High Sierra, but for people that work with this programmes every day its quite the struggle to keep having to reset my computer over small issues.
I am closing the ticket due to lack of response.
Please get in touch with us at firstname.lastname@example.org or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator