illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
Raghuveer Singh [10:04 AM]
Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you.
Keeps crashing here also! Using Illustrator on a Acer Nitro 5 spin and Nuvision pen
We are having the same issue with our HP Spectre x360 pen. Anywhere from immediately to 20-30 minutes into using the pen that came with the laptop, Illustrator crashes without an error message. We've gone through several layers of technical support and they can't figure it out. They say it's the bug cataloged here and it needs to be fixed. This is an expensive piece of software and using a pen/stylus is essential for artists.
Gemma Purcell-Jones commented
I upgraded my computer purely to ensure the software would run smoothly and efficiently & all it has increased is my frustration! Illustrator constantly crashing when using the Lenovo Pen (Included with the laptop) and crashing after about 30 mins of working on the program without the pen.. extremely frustrating. Also, the effects gallery does not support my screen resolution and makes the pop up too small to use.. (i know..separate issue) And I was soo excited to start using illustrator on my new comp.. it's shattered my dreams :(
Same I crash as soon as I start pretty much , work for a bit then done
Mike Rieman commented
This happens EVERY TIME I use the pen on the Surface Pro with Illustrator. Please, please PLEASE fix this.
same problem. Please help.
Diego Varela commented
Same issue, can we get a resolution please? I have contacted adobe customer support 4 times and after 4 times of them doing who knows what to my computer, it still crashes.
same problem with surface book 2 and the surface pen. this is really annoying problem. hope you will fix this.
Same here! It's very annoying and can't use my pen which defeats the point of using a surfacebook 2 tablet to draw..
I got the same issue but with the HP Spectre x360 , as soon as I start drawing with my pen on the screen, illustrator crashes. Please do something about it!
My surface pen is doing the same, I have reported the crashes but adobe doesn’t seem to do anything considering the cost of the surface pro and the pen plus the monthly subscription costs.