Workspaces not working at all
Today (Mar 19th, 2018) I updated Illustrator and upon (re)launching, NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.
1)Kindly try the below workaround and let us know if that helps with the issue:
Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\
Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
Please mention the title of this issue as the subject of the mail.
The workspace is stuck on typography and cannot be changed to any other. Panels are gone and cannot be opened from window menu
restart fixes but i have to do it every other day
Udara Kumuditha commented
Press & Hold Ctrl + Shift + Alt while opening Illustrator.
Then you see the magic !
dan the man commented
Im on windows 10, I updated Adobe Illustrator and workspace just stopped working. Its stuck on automation and the 3 options on the bottom from "new workspace" is grey. I cant select any of the preset workspaces either.
dan the man commented
same here, im on windows, it is the current 2019 version, i dont recall ever seeing the import preferences etc. I just let it automatically update.
Victor Del Castillo commented
Same here, had my workspaces saved, now they're gone, not even the "Reset Workspace", "New Workspace" or "Workspace settings" are working. Thought it was something related to the update, so I downgrade my illustrator and still have same issues please help, can't work opening all the windows again every time I start Ai.
Workspaces, tools, the new UI in illustrator is disastrous. Can't understand why I have to spend hours making my workplace work - in order to actually start working?
Same problem. NO workspaces will load, not defaults or the ones I've used for years. Nothing. have to rebuild it EVERY time I open Illustrator. Totally agree with Thomas Frogh!
Reena K commented
I'm having the same issues, is there a fix for this yet?
I just updated to CC 2019 and this started happening to me.
Everything has been great for the past 4 months that I've been using it. But now, every time I open it, the workspace essentials don't work/aren't there and I have to find and place the toolbar and the panels back. Very frustrating. Especially while I am also using this program for school classes.
This is still a massive issue – especially after updating the software TODAY!!!! 16th October 2018.
All my customised workspace and settings have not been carried through from the old version.
Thomas Frogh commented
Nope, I just started upgrading my office and NONE of our saved work-spaces are working in 2018. AI, PH... you select them and get nothing.
If you want us to update/upgrade, make it seamless. My workspace from 2017 should be automatically loaded and working. EVERY time, we have to recreate how we have it laid out in the old version and then save it...again!
This is why we never uninstall the old version.
Scott Finlayson commented
Really...? I am the only one...? (scratches head)
Michael Garner commented
I've been using illustrator for a little over 10 years and this is happening more and more frequent...
During using illustrator at work or home, sometimes the workspace (frame on right side) tends to disappear. I have been having this problem since the early cs days. I have taken the time to create my own personal workspace and I love the setup I created, when I am using my personal workspace it tends to disappear even more than normal.
This is one of my biggest pet-peeves. I wish my workspace tools would not vanish. Any advice or ways to improve my workspace?