All Typekit fonts unavailable
All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am a self-employed designer with a delayed project due to this problem. I have tried to unistall CC and redownload but neither action will execute. I am extremely frustrated, especially at the near impossibility of finding an actual person to talk to.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
I am using Illustrator 18. I recently upgraded, but now think that might have been a mistake. I never had a problem such as this before with Typekit or CC app.