New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
is there a projected fix date for this bug? please advise the community...
Zeeshan Liaqat commented
I'm also facing the similar problem "not enough memory" then the preview turns into outline mode. However, I'm able to save the open files. Have to restart the Illustrator to continue my work. Specs of my machine: 13" MacBook Pro Early 2013 + 16GB Ram.
same here on 5 years old windows machine 16GB, no problems before.
Josiah Clanton commented
I guess I'm just like many here, I updated in the middle of a client project. Now I apparently don't have enough ram to open my files, which is so not true. Please fix this ASAP, my job is on the line and I don't have time for this.
Having used Illustrator since 1987, I have seen some earlier versions that would occasionally behave this way, but never as a chronic problem. I'd been using v23 for a week or two but did not experience this problem intil today. Also, the files that had been affected disappeared from my directory, but I restored from Time Machine drive and got back to work with v22.
Now I just need toget the time to figure out why my 7-month old iMac has slowed to a crawl--RAM seems intact. Disk 1st Aid says no problems. Any suggestions for a good reliable diagnostic & repair app?
Scott Schiffbauer commented
Gary, in the excitement of having a shiny new version of Illustrator, I did the very same thing mid-project. You think I would know better by now. Anyways, I reinstalled v22.1 via the Creative Cloud app (Manage -> Other Versions) and I'm back to being operational once again. I was even able to open and edit the files I created with v23. Hope that helps.
Gary Cianciotta commented
This is a nightmare. Now enough memory message then menu at top is greyed out. Even the simplest files freeze. I have enough memory and ram on my mac. Of cause this is in the middle of a project for one of our clients. Any solutions so I can get my work done?
same thing happening here.
Max Heim commented
iMac Retina 5K 27in Late 2015
4GHz Core i7
CadTools 11.2 plug-in installed
Scott Schiffbauer commented
I'm in the same boat here. after updating to AI 2019. I uninstalled/reinstalled and still suffering the effects of this bug. I've been issuing crash reports as the incidents arise. Please help.
Max Heim commented
Yes, this just happened to me.
this is ridiculous How do I install the previous version?
Laura Dreyer commented
This problem has happened at least four times in the past 24 hours since downloading AI 2019 for me. I'm surprised and really disappointed Adobe would release a version with such a huge bug.
Joe Bird commented
Same Problem, multiple crashes with very simple files. Windows 10, 96 GB of RAM. This machine is a graphics workstation, so it has firepower to spare... This memory trap, or whatever it is... well its making me angry...
I just updated to the 2019 Illustrator and while I'm in the middle of a project I get a "can't finish preview" dialogue box that pops up and I can't continue my work. I have to shut down and open it all over again to get it to work.
Congrats for the new update!
Here the bugs I've found:
- Sample text (that now shows your actual text, which is a great feature), but it just don't works every time, sometimes it gets slow to show your actual text other it appears the classic "sample"... This feature is quite useful, please check this!
- From time to time (like 2-4 times a day) illustrator crashes and make a force quit.
- Sometimes it says "not enough memory" and crashes (I have a 3.500€ iMac)
- New gradient tool is awesome, but when you pick the color on the point you just created, that point blinks... Is not big deal, just to let you know.
- I had one problem with the first window (where you search vastest project and paper sizes). It just went crazy a couple of times (super zoom so you couldn't do anything, very very very small window on left top corner so impossible to do something, etc)
I used to leave open Photoshop, Safari, Slack, Upwork Chat, and Spotify.
2017 - Retina 5K 27"
4,2Ghz Intel i7
8GB 2400Mhz DDR4
Radeon Pro 575 4MB
Thanks a mill!
is there an estimated fix date for this bug???
Dan Acree commented
Like many others, having memory issues. Resolved an earlier issue with help from a related post, but now struggling with something new. ERROR: The operation cannot complete because there isn't enough memory.
This is my system report:
adobe_caps 18.104.22.168 1.584361
AdobeACE 2.20.02.41899 79.601691
AdobeAGM 22.214.171.124 79.601691
AdobeARE 1.5.02.41899 79.601691
AdobeAXE8SharedExpat 126.96.36.199336 79.598424
AdobeAXEDOMCore 188.8.131.52336 79.598424
AdobeAXSLE 184.108.40.206336 79.598424
AdobeBIB 1.2.03.41899 79.601691
AdobeBIBUtils 1.1.41899 79.601691
AdobeCoolType 5.17.00.41899 79.601691
AdobeExtendScript 220.127.116.11 80.1
AdobeJP2K 18.104.22.168336 79.271024
AdobeMPS 22.214.171.124653 79.600183
AdobePDFL 126.96.36.199785 79.301181
AdobePDFPort 188.8.131.52899 79.601691
AdobePSL 184.108.40.206703 79.1186524_15.1048828
AdobeSangam 220.127.116.11704 79.271291
AdobeSangamML 18.104.22.168704 79.271291
AdobeScCore 22.214.171.124 80.1
AdobeSFL 126.96.36.199922 79.270542
AdobeSVGAGM 188.8.131.52069 79.591490
AdobeSVGExport 6.0 79.583414
AdobeSVGRE 6.0 79.583414
AdobeXMPCore 79.163499 79.163499
AdobeXMPFiles 79.163499 79.163499
AdobeXMPScript 79.163499 79.163499
AIDE 184.108.40.206688 79.600470
ICUConverter 3.61 "gtlib_11.0" "." "22995"
ICUData 3.61 "gtlib_11.0" "." "22995"
ICUInternationalization 3.61 "gtlib_11.0" "." "22995"
ICUUnicode 3.61 "gtlib_11.0" "." "22995"
OS: OS X
System Architecture: x64
Built-In Memory: 32768 MB
/Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/
Primary Scratch Folder:
/var/folders/nx/xwgs1b0x2gzbx7sglkfz3qcm0000gp/T/TemporaryItems/(A Document Being Saved By Illustrator CC 9)/
Secondary Scratch Folder:
/Volumes/TLM Archive/.TemporaryItems/folders.502/TemporaryItems/(A Document Being Saved By Illustrator CC 3)/
Illustrator Version: 23.0
Number of Displays: 2
Number of Drivers: 1
Driver Name: ATI Radeon HD 5770 OpenGL Engine
OpenGL Version: 4.1 ATI-1.68.20
Vendor: ATI Technologies Inc.
Driver Adapter RAM: 1024
Running on a 2018 Macbook Pro with High Sierra and 16 gb of ram.
Able to save, but then must restart Ai to make it work properly.
Leonardo Sulzbach commented
Hey Guys! Same here!! But i'm running Mojave and last version of Illustrator!