New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
426 commentsComments are closed
I think Adobe is releasing new versions with no bug fixes but to test the patience of their customers. I do development for the Adobe products and it sucks.
I think either shut off or have good developers at your end to really fix these issues.
Heather Harbour commented
Graphic designer here. This is NOT fixed. I have gone through two 2017 Macs at work (latest is 2018 MacBook pro) trying to solve this issue and nothing is working. I can not work. Illustrator crashes after a couple of minutes.
Sebastien Gagnon commented
I'm also a creative director, working on a solid machine (Mac Pro - 2014)... The latest CC 19 Illustrator crashes almost on daily basis in past few months. I've also uninstalled /reinstalled it, but nothing has helped. I've used Adobe apps for 20 years and I don't remember it being this flaky...
Don't we pay already enough?... Have we to take a second mortgage to get this fixed!??!!!
I'm a creative director by day. My work machine has 9th gen (6-core) Intel processor, 32GB RAM and GeForce RTX 2070. The latest Adobe CC 2019 Illustrator has started to constantly freeze up and crash almost on daily basis in past few months. I've uninstalled and reinstalled quite few times. Nothing has helped. I've used Adobe apps for over 20+ years and I don't remember it being this lame. It's getting freakin' tiresome.
Yves Cully commented
Nothing is fixed ... AI 23.04 under Mojave 10.14.6 and deinstallation and reinstallation of Illustrator with deleting all previous prefs.
Still the same issue, the menu is greyed and no way to use it. I force quiting the prog and restart Illustrator in safe mode, all setups to zero.
It's work so for 1 file and stick again with a second one.
I work with Adobe since 25 years now, and i become nervous. I need to work and I pay the Adobe fee each month !!!!
Please consider our complains !!
Brooklyn Barlow commented
I do not believe this has been fixed. I am using 23.0.3 and having the same issue. It cannot finish preview. Then Everything goes white. My file is now ruined as even opening in older versions of AI it still does not return to the way it should be.
Gregory Yiannaki commented
I still have the same problem... It worked for a month and after that.. i am working with the old version...
mario kanno commented
It´s a shame Mr. Ashutosh Chaturvedi, Sr. Quality Engineering Manager. Your beautiful green answer "COMPLETED" was posted in nov 2, 2018. And, after about a year, the crashes keep going on all over the world.
Adobe. Make It an (BAD) Experience.
Edwin Caba commented
Buenas noches, aun Illutrator 2019 esta causando mas problemas algunos ya esta corregido pero algunos no, en abro el illutrator y abro algunas ventanas y trato de serrar una de las ventanas de diseño lo que hace es que todos el programa se sierra, así que no vale la pena seguir usando la ultima versión de illutrator 2019 es mejor usar illutrator 2018
y aun lo es actualizado y chupa memoria mas que cualquier programas me consume el 95% de la memoria y casi se frisa
Sascha Laumen commented
illustrator 23.0.4 on Mojave has got this RAM Crash bug again? Just by opening illustrator and doing nothing, you can watch the GB grow in Activity Monitor until it finally crashes at somewhere around 60 GB.
Olu Mo commented
i am using version 23.04. mac OS Mojave. all of a sudden started crashing! what gives?! sent several crash reports to no avail. please rectify!!
I get this message daily now and contact adobe every time. each technician does some file deletes and renames files. This issue is not resolved, surely with the amount paid for the software, this should be resolved already?!?!?! so frustrating, I'm loosing clients here because I cannot complete work!
I found this worked for me. I had all the same problems as stated plus really slow type work.
I went in and threw out EVERY pref file for EVERY version of Illustrator I had. It seems legacy pref
files are continued over. Let Illustrator rebuild a new prefs file. Reset all you pallets, etc. It's a pain in the **** but my Illustrator has been flying ever since. I will probably work with Photoshop and In Design also.
I noted where the prefs files came from in BOTH system and User Library. Put in trash (Do Not Empty)
Let Illustrator rebuild my prefs, restarted and when everything worked. emptied the trash. GOOD LUCK!
Jeff S commented
Running into this issue with the new version 23.0.3 . Please advise.
I've been having numerous issues with Illustrator 2019 in all of it's iterations. All of the big issues I'm having, which I'm also seeing on forums as marked Completed, are still present in v23.0.3. I cannot get anything done.
High Sierra 10.13.6
iMac 2017, 3.5 Ghz i5, 32GB
Radeon Pro 575 4GB
This is ridiculous and unacceptable...Come on Adobe!!!
Just had this issue happen on my iMac. Can't even trace more than two lines before it says "cannot finish previewing". I have more than enough Ram, so I don't get it....it worked fine yesterday!
true!fixes updates crushes. these software are overpriced compare to the quality.
Fraser Smith commented
This issue still exists in 23.03 (among many, many others). These latest builds of illustrator are a complete balls up - and do not deserve the costly subscriptions. Have reverted to CC 2017 as that works infinitely better.
Just had this issue occur over the past few days, updated to the latest version tonight (23.0.3), but it's still happening.
Still struggling. Old files won´t open properly, or at all. "Can´t finish previewing" is always on screen. Sudden crashes occur when opening larger files. CPU at full. Fans yelling. Do something or lose my tiny payments for Vectorworks instead. ****** ****.