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New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB

Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.

NOTE: This issue happens on Microsoft Windows as well

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Kyle shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.


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  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm using Mojave and the problem is the same.
    "Can't preview...outline view...Crash!"
    First time it happened it was "Not Enough RAM" I have 128GB.
    It happens a lot while working with type. Using Latest FontAgent.

  • Kyle commented  ·   ·  Flag as inappropriate

    Apparently, this bug only occurs for High Sierra users. I didn't realize there was an OS update to Mojave. Fellow co-workers are telling me that error DOES NOT occur when using macOS Mojave. So I'm updating now.

  • Kyle commented  ·   ·  Flag as inappropriate

    It is not tied to a specific action. The error is recurring. I've managed to go over 40 minuted without the error, and then I'll go 5 minutes and it recurs two to three times in a row.

  • Brian commented  ·   ·  Flag as inappropriate

    Same issue. Started when I updated to 23.0. I can not work more the 10 min without getting this message. This is happening on macOS Mojave, Mac Pro (late 2013) AND a new iMacPro.

  • Marek commented  ·   ·  Flag as inappropriate

    Almost the same here. But we are working with Windows!

    The Crash seems to not belong to any specific action. It just crashes from time to time showing black and white artefacts on the screen. Wiping preferences didn't help.

  • Joaquim commented  ·   ·  Flag as inappropriate

    Just updated to 23.0 and getting the same error. Restarting Illustrator is the only fix it seems.

  • Kyle commented  ·   ·  Flag as inappropriate

    It is still crashing. Still making the same error. CPU reboot hasn't helped. I'll see if clearing the preferences cache or something fixes it.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Since a week ago, illustrator is sending the "can't finish previewing. Could not complete the requested operation" popup once per hour.

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