New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Adam R commented
Same issue. Coming more and more frequently. Basically nothing on the artboard and same bug.
Updated to Mojave. Still getting the error.
Updated to v23.0. Encountering same error.
Eric E. Dolecki commented
I am getting this consistently as well. I had zero problems with the previous version, but I get this about every 10 minutes using 23.0. I've tried all kinds of things (quitting all other apps, making sure scratch disks are set correctly, etc.) No avail. I think there is a significant bug here. Only solution is to quit and relaunch Illustrator.
This issue also may have something to do with server access. When I'm connected to my work server, the issue persisted. After I disconnected, I haven't had the error occur even once. I'm wondering if Illustrator is looking at network access for something.
Just now, however, the same error occurred. I can only say that it took much longer for the error to occur this go-around. Still persists, though.
Thanks, Anon. I'm not settling yet, we'll see if it fixes after installing Mojave. Thanks for letting me know it's still not working for you. I'll stay alert for the issue.
I'm using Mojave and the problem is the same.
"Can't preview...outline view...Crash!"
First time it happened it was "Not Enough RAM" I have 128GB.
It happens a lot while working with type. Using Latest FontAgent.
Apparently, this bug only occurs for High Sierra users. I didn't realize there was an OS update to Mojave. Fellow co-workers are telling me that error DOES NOT occur when using macOS Mojave. So I'm updating now.
I've sent an email to the team describing the issue.
It is not tied to a specific action. The error is recurring. I've managed to go over 40 minuted without the error, and then I'll go 5 minutes and it recurs two to three times in a row.
Jan kolar commented
Just updated to v23 and getting the same error.
Same issue. Started when I updated to 23.0. I can not work more the 10 min without getting this message. This is happening on macOS Mojave, Mac Pro (late 2013) AND a new iMacPro.
Jan kolar commented
Getting the same error on v23.0
Almost the same here. But we are working with Windows!
The Crash seems to not belong to any specific action. It just crashes from time to time showing black and white artefacts on the screen. Wiping preferences didn't help.
Just updated to 23.0 and getting the same error. Restarting Illustrator is the only fix it seems.
Evan Griffin commented
I've been having the same issue since updating to v 23.0
Evan Griffin commented
I've been having the same issue every since updating to v 23.0
It is still crashing. Still making the same error. CPU reboot hasn't helped. I'll see if clearing the preferences cache or something fixes it.
Since a week ago, illustrator is sending the "can't finish previewing. Could not complete the requested operation" popup once per hour.