New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
426 commentsComments are closed
I've been experiencing the exact same things since updating.
Prateek Gupta commented
1. High Sierra (macOS 10.13.3) with 16GB RAM.
2. While working on Illustrator It automatically convert my artwork into outline mode and showing not enough memory (RAM).
i use windows 10 and getting the same type of crash
Since upgrading from CC 21.1.0 (2017) to CC 23.0 (2019) I am getting constant memory errors, including "Can't finish previewing." and "The operation cannot complete because there isn't enough memory (RAM) available.
This issue is new to 23.0 and wasn't there in 21.1.0.
I'm on an i7 iMac 5K with 32GB RAM running Mac OS 10.14.
Going to have to downgrade back to 2017 until this issue is resolved.
Hannu Mänttäri commented
Same issue. Came out after 23.0 update. High Sierra. Mac Pro (Late 2013).
I have exactly the same issue, please let me know if there is a way to fix it!
Max Chionh commented
Me too. And it is very frustrating to have to keep saving, quitting and reopening my work files.
Adam R commented
Same issue. Coming more and more frequently. Basically nothing on the artboard and same bug.
Updated to Mojave. Still getting the error.
Updated to v23.0. Encountering same error.
Eric E. Dolecki commented
I am getting this consistently as well. I had zero problems with the previous version, but I get this about every 10 minutes using 23.0. I've tried all kinds of things (quitting all other apps, making sure scratch disks are set correctly, etc.) No avail. I think there is a significant bug here. Only solution is to quit and relaunch Illustrator.
This issue also may have something to do with server access. When I'm connected to my work server, the issue persisted. After I disconnected, I haven't had the error occur even once. I'm wondering if Illustrator is looking at network access for something.
Just now, however, the same error occurred. I can only say that it took much longer for the error to occur this go-around. Still persists, though.
Thanks, Anon. I'm not settling yet, we'll see if it fixes after installing Mojave. Thanks for letting me know it's still not working for you. I'll stay alert for the issue.
I'm using Mojave and the problem is the same.
"Can't preview...outline view...Crash!"
First time it happened it was "Not Enough RAM" I have 128GB.
It happens a lot while working with type. Using Latest FontAgent.
Apparently, this bug only occurs for High Sierra users. I didn't realize there was an OS update to Mojave. Fellow co-workers are telling me that error DOES NOT occur when using macOS Mojave. So I'm updating now.
I've sent an email to the team describing the issue.
It is not tied to a specific action. The error is recurring. I've managed to go over 40 minuted without the error, and then I'll go 5 minutes and it recurs two to three times in a row.
Jan kolar commented
Just updated to v23 and getting the same error.
Same issue. Started when I updated to 23.0. I can not work more the 10 min without getting this message. This is happening on macOS Mojave, Mac Pro (late 2013) AND a new iMacPro.
Jan kolar commented
Getting the same error on v23.0