New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
426 commentsComments are closed
Almost the same here. But we are working with Windows!
The Crash seems to not belong to any specific action. It just crashes from time to time showing black and white artefacts on the screen. Wiping preferences didn't help.
Just updated to 23.0 and getting the same error. Restarting Illustrator is the only fix it seems.
Evan Griffin commented
I've been having the same issue since updating to v 23.0
Evan Griffin commented
I've been having the same issue every since updating to v 23.0
It is still crashing. Still making the same error. CPU reboot hasn't helped. I'll see if clearing the preferences cache or something fixes it.
Since a week ago, illustrator is sending the "can't finish previewing. Could not complete the requested operation" popup once per hour.