New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Lé Gill commented
@Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator)
Adobe's new team has opened a giant can of worms that they can't possibly ever get it fixed.
All the new updates are much slower, and often fail to perform basic task!
I am still having this issue with 23.01
I actually just experienced a crash a few days ago, and mine is fully updated. There was an issue saving the image I was creating; it made my entire system crash. I actually didn't even get a dialogue box. I lost two hours of work (which is on me, I know - I need to be constantly saving), but it was incredibly frustrating to start over when I shouldn't have had to.
I'm using Windows 10 on a Dell Inspiron 15 5000 series, and I'm sure this system has been out for a little while, but I've had this laptop less than 6 months. I know this computer isn't the greatest, but it hasn't been having a problem with Adobe until I downloaded Illustrator from Adobe Cloud.
We updated to 23.0.2 as suggested and illustrator continues to crash regularly.
Alec Jacobson commented
Not sure why this is marked as completed. Updating Illustrator did not help...
I might have stumbled on a solution when I ran into a permissions issue updating homebrew. The solution was to issue (on the command line via Terminal.app):
sudo chown -R $USER ~/Library/Caches/
Suddenly Illustrator started working correctly again. Looks like there was a ~/Library/Caches/Adobe folder that this command was also resetting the permissions of, so maybe that accidentally fixed it. Not sure how the permissions got screwed up. Maybe this is apple's fault (probably!).
Latest update has left Illustrator completely unusable on my 2016 MBP. Can't even drag a single rectangle on a blank document without my entire system locking up. Something is VERY wrong.
i CAN'T SAVE MY DRAWING IN ILLUSTATOR IT STATES NOT ENOUGHT MEMORY
Using my brand new 2018 MacBook Pro with 32GB memory, I am getting these freezes frequently with very simple files (using most recent AI).
Why is this marked "resolved"?
The problems with the 2019 version does not exist with the 2018 version. I re-downloaded the 2018 version and got rid of the messed up 2019 version that never worked for me. Only solution that worked for me to be able to use Illustrator.
In case you're wondering, this is still a huge problem—I FEEL LIKE I'M TAKING CRAZY PILLS!!
I have the latest version and cannot open a file I created yesterday because of this bug.
"Resolved." I do not think it means what you think it means.
Every time I try to open a file I get the error message saying not enough memory, which is absolute BS as I have 32 GB of memory. I tried opening multiple different files and still get the same error message. FIX THIS NOW PLEASE!!!!
i think it is time for a class action lawsuit over this
I updated and it did not fix the issue. Suddenly can't open most of my illustrator files. Stuck doing nothing at work
victor okonkwo commented
I'm switching back to Corel adobe is really disappointing me y'all are really not serious with maintenance you just keep bringing new versions without proper maintenance I haven't been able to deliver for 2 days now.....
Dylan Valentine commented
Adobe Illustrator 2019 is the worst update I've ever seen in my life. How much money is everyone paying you for this garbage?
This issue HAS NOT been fixed. I have updated to the most recent version and still having this problem.
It is absolutely absurd that this persists. It has stalled my progress on projects and has impeded my progress on projects with upcoming deadlines.
FIX THE ISSUES!!!!
M. Hart commented
The problem has NOT been fixed. I've had to revert to CC 2018. We pay too much money to have these problems! FIX IT!
I have the latest version CC installed this month. Worked hours today on an illustration, now lost my files after a crash like the one other users mentioned earlier. Very frustrating !