What can we fix in Illustrator? Vote for or report a bug.

New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB

Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.

NOTE: This issue happens on Microsoft Windows as well

589 votes
Sign in
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

Kyle shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.


Sign in
Sign in with: facebook google
Signed in as (Sign out)
  • Anonymous commented  ·   ·  Flag as inappropriate

    CC 2019 that i installed 2 days ago have the same issue. Just renew my subscription but I have no product to work with.
    Pretty irresponsible attitude for a company that is releasing products professionals use to deliver payed projects.

  • Linda commented  ·   ·  Flag as inappropriate

    This issue has not been resolved. Some days, Illustrator is working fine. And some days, it keeps crashing because of not enough memory. Unfortunately happening today. Please get this resolved! Work needs to be finished!

  • Bryce Warren commented  ·   ·  Flag as inappropriate

    At random times for reasons unknown, I have having these same issues. "Cannot finish previewing" then everything goes to outline mode and I can't get it to reverse. I have to force quit and lose all my work. I have down graded to older versions, they all do the same thing. I am also on the newest Macbook Pro and it can handle the workload. This is VERY frustrating...I would expect this issue from a free piece of software but we all know Adobe isn't free at all...this HAS to get fixed.

  • So Young commented  ·   ·  Flag as inappropriate

    Hey guys, I was struggling with the same issue with my artwork showing only the outlines. But I fixed it after clicking the View tap and then clicking on the View Preview tab. I hope it helps!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I've been this problem for an hour. Opened Creative Cloud destop app, clicked "Open" in the App list. Not crashing now or switching to preview mode. I did lose all my work...but I'm up and running again.

  • Jordan commented  ·   ·  Flag as inappropriate

    I have the same problem - im working on a brand new Macbook Pro - this is the only file currently on this laptop so memory isn't an issue. I am also working with a Radeon Pro 560x Graphics card yet the problem still occurs.

  • Lazash commented  ·   ·  Flag as inappropriate

    I was thinking about difference between my workstation in my work and at home. Only difference is that i am on cable connection at work and Im using Wifi at home. I disabled Wifi and Illustrator opened in normal way. I opened project and did some stuff and it havent crashed. I even reenabled Wifi.
    It works fine now.
    But if I reopen it with enabled Wifi it will crash again...
    In other words - disable wifi for opening Illustrator, then you can enable it and work just like every other day. Stupid solution but it works :)
    It still needs an update tho, it cant be like that all the time.

  • Jim commented  ·   ·  Flag as inappropriate

    Cuurently running Adobe Illustrator v.23.01: crashed during lengthy operation on 35MB-size file; will not reopen (crashes after splash screen); restart doesn't correct problem; unable to use app at all.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Stable program now beginning to crash immediately on open. This issue is also affecting ID files with any linking .ai files.

  • Roxanne commented  ·   ·  Flag as inappropriate

    Also experiencing this issue just now, tried every "fix"or solution previously mentioned and suggested. We await your solution, Adobe!

  • Lazash commented  ·   ·  Flag as inappropriate

    Same problem here. It worked fine yesterday and even today for most of the day. At the evening tho it started to crash repeadetly more-less 15 seconds after opening any project (or even only "blank" Illustrator). This is serious because Illustrator is my main "tool" as a DTP operator. I am using Adobe products since forever and i didnt had any big problems, until now...

  • Anonymous commented  ·   ·  Flag as inappropriate

    Adding a comment to the below as I am experiencing the same issue = AI closing/crashing within 10 seconds of opening or opening a file. No message - just vanishes. I have uninstalled, reinstalled, cleaned Creative Cloud.... restarted, shut down.... every possible machination of trying to fix this. PLEASE HELP!!

  • Cary commented  ·   ·  Flag as inappropriate

    This is not completed as was marked by Ashutosh Chaturvedi more than two months ago. This is an ongoing problem that frustrates paying customers. I've been using Illustrator for 26 years and I have never been more dissatisfied with Adobe.

  • Grace commented  ·   ·  Flag as inappropriate


    My AI starts to crash and quit today. After I open it, it crashed in 30 sec.
    I restarted computer, not working.
    I uninstalled and reinstalled it, not working.
    It's driving me crazy, please fix it.
    It worked well yesterday, I don't know what's going on.


  • Anonymous commented  ·   ·  Flag as inappropriate

    Hey ADOBE FIX YOUR ISSUE! It has been WEEKS, I have to have my work crash on me all the time???? What are your priorities?

  • Anonymous commented  ·   ·  Flag as inappropriate

    not able to update to 23.0.1
    manually went to check for updates and came back saying that the software is up to date yet it's will 23.0...

  • Anonymous commented  ·   ·  Flag as inappropriate

    Totally not fixed - I'm running the latest update and just lost hours of work. very frustrating

Feedback and Knowledge Base