New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
426 commentsComments are closed
23.0.1 has the same bug...
I am on 23.0.1 and I still get this error constantly. I've basically gone to using the 2018 version exclusively because even with only one or two other apps open, I get this error.
Great! Thank you.
Since upgrading to V23, I am also getting the "There is not enough memory available to process the appearance of an object." warning. I spent 1 1/2 painful hours on Adobe chat support last week and they told me something in my preferences had corrupted the install. They deleted my preferences and it fixed it (temporarily). I have been running a vanilla install since last week when yesterday I got the same error again. I have now uninstalled and reinstalled the app which has fixed my problem again, but for how long??!!
SOLVED! New OS Mojave connection with iCloud jams up Adobe Illustrator. Just got off the phone with Adobe support and Manishka solved my problem. You have to un-click "desktop & documents" from your icloud preferences. Furthermore, you can contact Apple to have them reset in order for you to use iCloud with the new Adobe update. Thanks Manishka at Adobe!
@Juan @Anonymous : Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. This post is about a specefic case that impacted few users where they saw a message leading to crash.
@Tim: please report the InDesign issue on indesign.uservoice.com
Juan Houter commented
Still crashing daily! Losing precious work which needs to be remade! The Recovery did nothing... Every year there is some kind of big bug, last year it was the GPU Preview bug, now this...
Only the fact that Illustrator is simply the most comprehensive app for vectors, keeps me with Adobe.
Its still happening with the latest version on mojave!
Still crasches for my. Every time. Cloud version. Whats wrong?
fuck you adobe!
InDesign is still crashing
The 23.0.1 version su windows 7 Pro
- Deleting layers in illustrator now causes it to go into wireframe mode and there have been quite a few times where I will delete a layer and it looks like the graphics are still there even though I just deleted them.
- If I move a layer, or an object on another level, I often close illustrator.
- As soon as the software is launched, no keyboard commands work, as long as you do not give them to the drop-down menu.
The 23.0.1 version with the hotkey fix no longer works for us. If I start to work too fast in Ai things start to slow down in it like opening and saving files. Also when I go to save files it will randomly crash and take forever to reopen. Sometimes refusing to reopen. Deleting layers in illustrator now causes it to go into wireframe mode and there have been quite a few times where I will delete a layer and it looks like the graphics are still there even though I just deleted them. This "graphic ghosting" happens often. Biggest complaint is the crashing and slow processing that it is now doing. All account users on my work computer are experiencing the same issues.
I believe it's because now you have more goodies to sell and I used to be able to have Photoshop and illustrator opened at same time and quite fast with just 8gbs of ram thank God I used the trial :)
Adobe admins have declared all issues fixed with release 23.0.1 but it's absolutely NOT true. Very frustrating to deal with hapless customer service (which takes time), pay the monthly fee for this product, and not be able to use it for days or weeks. I usually try not to vent in online forums but this is beyond my patience.
Marcello Magnani commented
i'm working since 26th October with 23.0.1 beta version (and updated recently with official release).
With small files no problem but today with a larger one (about 100Mb) the saving is very slow... (i try also deselecting 'PDF compatible file').
No crashes or freezing but maybe there's something more to be adjusted?
ps. i have to poitn out that something wrong happening with this operations:
- using the reflect tool (rotating a bitmap image) and clicking the center of rotation... (remains attached to the cursor and nothing respond for about 2 mins);
- drag an element from the Library (created with previous versions) doesn't works until i make a new layer;
- move a text from the anchor with Direct selection... sometimes is moving only the anchor and not the text;
I've been having the same issue since updating to v 23.0
Max Hancock commented
With this latest version, when I flip a bitmap image using the reflect tool, the bounding box is messed up, showing a selection elongated, way off the page.
I'm facing similar problem: Can't finish previewing. Running on Win10. Used to edit the work as PDF file with no problems. After upgrading to 23.1 the things seem to go wrong and the picture is displayed in outline mode. The levels seem to be there but nothing in those. I managed to "convert" the PDF file into AI file but all the levels were lost.
I ams still having exactly the same issues as above, even though I have updated to the latest release.
Random colours seem to be added to linear gradients, and it wont let me "command z" to undo this, then goes into preview mode saying cannot finish previewing... then crashes.