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100% view is not 100% for pixels in cc2019

OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

53 votes
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Dalius shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.


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  • Darren commented  ·   ·  Flag as inappropriate

    Someone else said it here, but they are totally right....




  • Darren commented  ·   ·  Flag as inappropriate

    Same problem, downgraded to 2018.

    What a nightmare for web designers!!! :(

  • Ramib commented  ·   ·  Flag as inappropriate

    Rockie, the best thing for screens designers to do right now is to downgrade to Illustrator 2018.

  • Ramib commented  ·   ·  Flag as inappropriate


    It seems that adobe doesn't see or understand this bug...
    please change the status of this topic from "under review" to "started"/"completed" to show us that you are acknowledge this bug.
    we must know this as soon as possible so if you are not planning fixing this we could go and find us another vector tool.


  • Beth commented  ·   ·  Flag as inappropriate

    I updated to CC 2019 today and the change in actual size is a major problem for me. I'm so used to zooming in then out to actual size with a keyboard shortcut, and this change is a stumbling block.

    I realize it might be matching Photoshop, but as someone designing websites, this change is having a detrimental effect on my workflow.

    Please consider giving a choice for the user!

  • WaldoIsOK commented  ·   ·  Flag as inappropriate

    I don't think we really care about pixel view. We care about normal view in pixel view scale. What is right now is far from being right. Its wrong. Just wrong. You made a mistake. It happens. But its time to make things right, we pay for this, so please give us working product, not work in progress.

  • Discrete Games commented  ·   ·  Flag as inappropriate

    Thanks for the comment, Neeraj. Here I've responded to specific parts of it. The quotes are in your words, followed by my responses.


    "Zoom is a relative value of visually scaling something that is set to some baseline. Usually this base line is 100% (actual size)."

    Response: When making something in terms of pixels, the "actual size" feature, the way you've implemented it, is a complete misnomer. 1 pixel in a document should mean 1 pixel on screen, whatever screen that is. But in AI CC 2019, that isn't always the case. I get it if AI uses pts or whatever as a base unit, but these are easy-to-scale vector graphics we're talking about, so an option for 100% zoom to really mean 100% for those working in pixels shouldn't be that hard.


    "For this version we set ourselves to cast the baseline right."

    Response: I'm still confused how this is possible in the general case. For example, there's no way to know the physical screen size a projector is projecting at. If the assumption is all monitors are a certain ppi, then "actual size" is a huge misnomer for many displays. (Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s)

    A feature like https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/33253402-100-size-is-actually-actual-size suggests would work in all cases (the user just needs a physical ruler).


    "...kept getting dissociated further... ...Also, 1px = 1pt for all measurements."

    Response: I'm confused by this. Isn't the 1px=1pt assumption the same dissociation? (And why have two identical units?)


    "In respect to this resetting the base zoom, one thing we failed to called out explicitly is that this is current implementation does not work in Pixel Preview mode."

    Response: That's fine. Nobody here was asking for it to work in pixel preview mode! We want the complete opposite, for it to stop working in default view mode (or for there to be an option).


    "But beyond the technical aspects, there are fine nuances of different workflows that we may have missed..."

    Response and Most Important Point: Fine nuances? You seem to have missed every designer who thinks about their work in terms pixels. Anyone making, say:

    - a webpage/game that is expected to be 1920x1080px
    - a banner that is expected to be 728x90px
    - an icon that is expected to be 32x32px
    - a Twitch emote that is expected to be 28x28px
    - a profile image that is expected to be 400x400px
    (AI's own tutorials and templates suggest things like making icons or a 1920x1080px webpage.)

    Are we supposed to convert these pixel sizes to inches before making a document? Or just deal with the fact that 100% zoom doesn't always mean 100% if you want to think in pixels?

    I don't understand why you need to do interviews to understand that lots of designers make things with pixel size in mind, and that being able to work with things at their true pixel size is a basic, crucial feature.


    Here are some threads that discuss the issue in case you haven't read them:
    Many (including me) talk about how the change has prevented them from working, how using Pixel Preview is unsatisfactory, and how the change has drawn them away from Adobe products.

  • AdminNeeraj Nandkeolyar (Product Manager, Adobe Illustrator) commented  ·   ·  Flag as inappropriate

    First of all, thanks to all of you for reporting this. We acknowledge and appreciate your feedback, which helps us improve the experience in features we've built.

    Kindly allow me to explain a few things that led to this feature.

    Zoom is a relative value of visually scaling something that is set to some baseline. Usually this base line is 100% (actual size). In Ai, 100% zoom was historically set to assume that the resolution of the screen is 72ppi, which used to be the case long long ago. This assumption met its first challenge around 5-6 years ago when HiDPI/Retina displays came and art on such screens became crisp but small. Both Photoshop and Illustrator introduced 'Support for HiDPI / Retina' in CS6 to address this. Advancements in display resolution kept increasing, and the core assumption (of 72ppi being base for actual size display) kept getting dissociated further.

    For this version we set ourselves to cast the baseline right. One thing to remember is that zoom value is saved as part of the document, so this change will bring differences of viewing from the last version, as the baseline zoom has been corrected.

    The other part is that Ai continues to be based on 'points' as the core underlying unit and 72 points equals 1 inch. Also, 1px = 1pt for all measurements.

    In respect to this resetting the base zoom, one thing we failed to called out explicitly is that this is current implementation does not work in Pixel Preview mode. This is a work in progress. Which also means, there is no change in Pixel Preview mode between Ai CC 2018 and the latest version. Both versions continue to have the same baselines of 100% in Pixel Preview mode.

    But beyond the technical aspects, there are fine nuances of different workflows that we may have missed, and we'd like to learn more about it from you so that we can improve the current behavior. It is here that we seek you help. If you're open to a short call (video conference / screen share) with the Ai team, please fill this short survey: https://www.surveymonkey.com/r/ActualSizeView

    Thanks you for your feedback.

  • Paul Nylander commented  ·   ·  Flag as inappropriate

    Ah. My issue was the UI scaling: Preferences > User Interface > UI Scaling. New to 2019. So if any of you are seeing scaling issue in the user interface and your on-screen design elements, be sure to check this setting out. For me, UI scaling to its smallest setting was the closest to "correct."


  • Paul Nylander commented  ·   ·  Flag as inappropriate

    Is anyone else seeing this effect, but as if the entire user interface has been "supersized?" In 2019 (23.0) I see every UI element—every button, tool, panel, and drawing element—is oversized with respect to their 2018 (22.1) counterparts. I created another thread on this, but maybe it is the same that everyone is seeing here?



  • Cameron Jennings commented  ·   ·  Flag as inappropriate

    This is a terrible design decision. As noted by many commenters, the new "feature" doesn't even work correctly, i.e. the size of the artboard doesn't measure what it's supposed to when measured with a ruler on the monitor. Even if it DID work correctly, though, it was a very bad decision, as it completely ruins screen design.

    Pixel Preview mode doesn't suffice, as it renders VERY slowly and is not an appropriate environment to work in.

    Please add a selector somewhere so that we can switch between 100% pixels and (sort of) 100% print. Until you do, I will be stuck with version 22. Very disappointed!

  • Dalius commented  ·   ·  Flag as inappropriate






  • Anonymous commented  ·   ·  Flag as inappropriate

    same issue here, I'm having a hard time designing icons in AI after the update

  • Discrete Games commented  ·   ·  Flag as inappropriate

    Jeremy raises a good point: The "Actual Size" feature doesn't work consistently anyway.

    I made a 1 inch wide artboard and measured it at "Actual Size" with a physical ruler on 4 different monitors. On one it was correct but for the other 3 the artboard was too large by at least 1/8 inch.

    Is it even always possible to get the ppi of a monitor? Stack Exchange answers are conflicting: https://stackoverflow.com/q/12652835 https://stackoverflow.com/q/577736

    Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s

  • Jeremy commented  ·   ·  Flag as inappropriate

    Was so excited to see that this feature was being added, and then disappointed after updating to find that all it does is set the zoom level to 100% - a 1" square is still not a 1" square on the actual display!

  • Discrete Games commented  ·   ·  Flag as inappropriate

    After reading lots about this issue in various places I can see how it's intended as a feature if it let's print designers view their work at actual, true-to-life size

    But not everyone is a print designer. Many work in pixels, not inches or cm. For us, "a tual size" means each pixel in the document corresponds to one pixel on screen.

    Why can't both groups be supported at once with something as simple as a checkbox "True-to-life Scaling".

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