Very long loading splash screen after update 23.0.1
After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)
This only happens at the first time start.
On the adobe forum I see that people have the same problem
I am closing the ticket due to lack of response.
Please get in touch with us at firstname.lastname@example.org or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
mitsuki fukunaga commented
Same here. I've removed the pref settings folder, uninstalled everything and re-installed. However, it still freezes during startup...
A reqction almost 5 months (!) after this issue is an inacceptabel long time. I'm done with this.
ritika patel(Illustrator team) commented
Sorry for the inconvenience and delay in answering this bug.
Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-
<OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs
@Gisella. Running it through the app does NOT fix the issue. Reinstalling does NOT fix the issue. Only workaround I have is deleting the Temp folder deep within users/username/appdata/local/
Tried runnung it via App...no dice. It's stuck on loading the recent files etc. What to do friends?
If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.