White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...
it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.
This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.
I 100% believe there is a problem with the 2019 suite on Macs running MacOS 10.14 Mojave AND this particular graphics card: AMD Radeon R9 M390 2 GB. I think the drivers for this particular model of graphic card were not updated or accounted for by Adobe when updating their products to the 2019 suite. The problem did not exist when we updated to Mojave and were running the 2018 suite. Everything ran just fine, including having the GPU performance turned on. I would even say that possibly the initial 2019 23.0 version of Illustrator was fine, but one of the incremental updates messed it up. I think I was running 23.0 with no problems as well, but I can't be totally sure. Now, the 2018 version experiences the same issue.
So -- I believe something in an Adobe 2019 update messed its functionality with Macs that have the AMD Radeon R9 M390 graphics card, in turn, passing the problem on to previous versions of Illustrator and possibly InDesign.
The quick fix (it seems for now) is to turn off GPU Performance. This makes using Illustrator very draggy and slow, but the screen flicker has stopped. This needs to be addressed by Adobe and fixed.
More details and discussion on this video card glitch can be found here:
Based on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.
66 commentsComments are closed
Nigel Cousins commented
Yes, same issue here...
AMD Radeon R9 M390 2 GB
I have am now testing to see if turning off GPU performance helps.
Christian Burke commented
Mojave v 10.14.5 (more like no-jave)
imac late 2015
AMD Radeon R9 M395 2 gb
Glitch shows up in all creative suite apps.
Emily Mcleod commented
I think I'm having the same issue here, it flashes and eventually goes completely white when I click+shift+drag in InDesign. Issues only appeared when I updated the mac system.
AMD Radeon R9 M395 2 GB
Any word on a solution. Im having the same issues.
Same issue here.
OS Mojave, version 10.14.5
Latest version of Illustrator.
Graphics AMD Radeon R9 M390 2 GB
Same issue also happens in InDesign (latest version, same specs as above)
same issue here with AMD Radeon R9 M395 2 GB video card