Can't save files in Catalina
With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0
For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
It's happening to me too. I've got the latest Illustrator 24.0.0. Grrrr very unhappy. Any work arounds?
Illustrator does not respond or open a window when clicking Save, Save As, Save As Copy. Happened after I updated to Catalina OS. Tried Updating, Re-installing and restarting
Same issue, files will not save, save as, or export, I get this error code every time no matter what I do. PLEASE fix this now!!! Clients have jobs that need to get out and I can't save their files for them. Not impressed whatsoever. >:(
This wasn't happening until yesterday for me, so the fix didn't seem to hold. Among "save as" the other commands like "Save as copy", "Save as template", "open", "place", etc will all not work either.
I've downloaded and installed the prerelease link and it didn't work.
Huge glitch, and super frustrating. I'm loosing valuable work time, and projects are getting delayed.
Stephen Ray Lunny commented
This link is no longer working but the bug persists! How can people get the advanced build? When is it being patched?
Dave Berkebile commented
I downloaded the BETA Illustrator fix for Catalina and I still appear to be having issues opening my previous AI files. See attachment error message.
Shirley Hopkins, acp commented
I posted an AppleScript to the Illustrator Forum that saves the document. This might work as a runaround until the problem gets fixed. (I tested it with a graph selected which causes the save condition to become disabled and it worked.) Can't guarantee it will work for other "save disabled" conditions. If anyone needs help with the script they can contact me..
Shirley Hopkins ACP
Thanks, everyone for providing us the details around this which helped us react faster. As already mentioned by Raghuveer, we have fixed this issue. This fix should address all the issues reported in this thread. Please refer to Raghuveer's post below on how to access the fix via our PreRelease program: https://www.adobeprerelease.com.
Thanks! This version does work. Now I can save and export files again
Seems to be working for me too! It's been a rough couple design weeks but I'm glad it's been fixed – thanks!
Zac DeLane commented
It's working now with the download! YAY!
That seems to have sorted that problem out. Working fine for me
Whoever wants to save your work as an image, just go save for web, preview in browser, right click and save. Second option is just wait, click save and go make some tea and relax, dont click anything just wait, it takes me 5-10 minutes to save it as pngs, do not force stop application or do anything, a little patience, but yeah Adobe gotta fix it already, Illustrator is the only app I use from my subscription and it makes a little sense to pay for something that barely works, give us a refund for a month, lol, I know you wouldn't do that but still. I've recieved my lesson to always save the workspace before trying to export images. I hope my advice helps, but if you re on this thread it probably means you've lost your work already.
What's going on here!? I lost a huge project due to this.. So frustrating to not be able to do the simplest things. I have a business to build / run... Does anyone know a solid alternative?
Junio Serroni commented
Thanks for your hard work.
Sadly tho, "few" scenarios means all our MacBooks Pro of the office. So we are not using anymore Illustrator since Catalina's dayone. I don't know if we will switch back.
Personally I belive this will be "fixed" with the new major release of Illustrator. Which is a bit sad, because we are paying costumers since the first CC...
??? this still isn't fixed?
This is crazy.
help me help you commented
When the problem is occurring, with Illustrator as the active application briefly press the following keys simultaneously to trigger a sysdiagnose:
Command + Option + Shift+ Control + Period (.)
Note: The sysdiagnose process can take 10 minutes to complete. Once finished, the folder “/private/var/tmp/“ should
appear automatically in the Finder and the sysdiagnose file there will look similar to this:
send the sysdiagnose file that appears in /private/var/tmp/ to Adobe to pass along to Apple or send it to apple via https://feedbackassistant.apple.com and briefly describing the problem
Finished talking with the Adobe engineers that were working on my machine. They seem to have isolated the problem and they told me that they are working to get an update out as soon as possible.
Sam issue. Can't save. Can't Open. Can't do anything that involves retrieving a file from Finder.