Random crashing - 24.0.3
I have a brand new 16" MacBook Pro.
OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
Illustrator 2020 v24.0.3
The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
Here's what I've done so far:
- Ran app diagnostics as recommended on restart. No info was provided.
- Uninstalled and reinstalled.
- Disabled lots of 3rd party extensions
- Restarted machine
- I have 90 crash reports.
Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.
1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?
2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.
Jesse Mellon commented
Yep — story of my life these days. Adobe apps go down hard every time I step away from my machine.
Agree, please fix. I'm not turning off the Energy Saving feature, Woking to see if turning of GPU in Illustrator helps. I've seen where Adobe points to Apple to fix but its only this one app I have an issue with so it would be nice if Adobe would look in to the issue deeper please.
I updated to Illustrator 2020 a day or two ago. Since then, it repeatedly crashes unexpectedly. Typically when I leave it alone for 20 seconds or more. When I move the mouse I notice that the app has closed no matter how short of a duration I stepped away from the computer. Illustrator 2019 did not have this issue. I'll likely revert back and have to remake the couple files I made today. 2020 just keeps crashing. Not worth it.
I have the same problem. When I uncheked GPU performance it fixed but super laggy, performance went down dramtically. It only happens to Illustrator other adobe softwares are ok, at the time photoshop and after effects were on but didn't crash. All of my adobe cc softwares are up to date. Please fix this, I keep losing my work.
Here are my laptop's specs:
OS: Catalina 10.15.4
MacBook Pro (16-inch, 2019)
2.4 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
Intel UHD Graphics 630 1536 MB
Hi. Issues don't stop... Illustrator is still very crashy.
I just sent your teams the latest crashlogs + diag system of my mbp 16.
Here is a link to them :
It's becoming a **** working with illustrator.
Alan Tan commented
I have been having the same issue as well. This is frustrating. 16" Mac and AI is crashing randomly. Do you really have a 16" Macbook to not "reproduce" this issue.
Been plagued by this issue for months.
I have very similar specs:
new 16" MacBook Pro, Feb 2020
OS: Catalina 10.15.4
64Gb Ram. 2.4 Gz i9 Processor
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
Illustrator 2020 v24.1
Experiencing the exact same crashing scenarios. Ran Adobe CC cleaner tool, wiped all associated files, reinstalled from scratch, but still crashing consistently.
GPU energy save had no effect.
Turning off the GPU changes nothing to my problem. It keeps crashing randomly.
Darren Luvaas commented
I found a solution that works for me.
new 16" MacBook Pro.
Catalina 10.15.3, 2.4 GHz 8-Core i9, 32GB memory. AMD Radeon Pro 8GB
The problem seems to come from Illustrator getting confused about what GPU to use (either the integrated Intel GPU or the Radeon GPU). Mac does automatic switching between the two based on various conditions, including when the computer is woken up from sleep, plugged into an external monitor, etc.
Illustrator doesn't handle this switch correctly and crashes.
Fortunately, the solution was pretty easy for me:
1) Open System Preferences --> Energy Saver.
2) Turn off "Automatic graphics switching".
3) Turn "Automatic graphics switching" back on.
That's it. I don't know why, but this forces Mac to reset some internal mechanism and Illustrator no longer gets confused.
Jonathan Beam commented
No stability at all. Crashes all the time regardless of what I try and do to resolve the issue.
Me too. And I am not turning off GPU, runs terrible without it (and does not fix the issue)
Version 24.0.3 is AWFUL!!! I have never been so frustrated!
- Every file I save is no longer able to open due to error. The same file can be open on my coworkers computer without issue.
- Slow saving or updating the file.
- Crashing constantly.
- I would have to restart Mac laptop in order to keep working.
I had to uninstall and reinstall an older version. No issues so far!
Also having this issue with the program crashing after waking up the machine. I'm also running on a new 16" Macbook Pro with Catalina 10.15.3. I get several crashes per day and sometimes have issues restarting the application afterwards. Extremely disappointed with the instability of this release.
3 or 4 random crashes a day. Every day. What a joke this latest release is.
It's also constantly leaving behind files on our server, names such as .afpdeleted123456
Yes this latest release is somehow even worse than the previous ones. I get 3 or 4 random crashes to the desktop every day at the moment with 24.0.3.
What an absolute joke of a company, abusing their monopoly position to release junk that never works properly and runs way slower than it should on a modern multi-core machine.
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB