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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Tools aren't working from toolbox. All of them are now erasers or disabled.

    Version: Adobe Illustrator 22.0.1

    Opened a new project. I only just manage to open my rulers and set up some guides before the line tool refuses to work. Has the icon denoting that it will not work on that layer next to the cursor. Try a different tool and it's the same thing. Try opening a new layer, and it's still the same. So I open a project I was working on yesterday. I'm on the direct selection tool here, but instead of the pointer, I have a circle for a cursor. Curious, I drag it across work. It's in…

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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator Crashes using wacom

    While using wacom Illustrator CC 2018 crashes on my mac randomly.

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Crash in Illustrator CC 2018 while using wacom

    After copy paste , try switching the tools with wacom. Illustrator crashes on mac.

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  4. Crash in Illustrator CC 2018 while using Wacom

    After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC

    In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Style Menu in Warp Options panel not opening.

    CC2018 in OSX.11

    When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.

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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Anchor Point Tool can create shape so huge, not enough memory to Undo

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]…

    1 vote
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  8. Expanding strokes lose ability to scale equally

    After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.

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  9. No touch workspace

    In Illustrator CC 2015 (and 2017 & 2018) the Touch Workspace is missing.
    The graphic tablet works correctly (pressure, dynamics) but the Touch Workspace is missing.
    All the relevant tips I've found in Internet was followed, with no result.
    There's a manual way to enable the touch workspace.

    Ironically, the touch workspace was present in Illustrator BEFORE I bought the graphic tablet.

    System:
    Mac Mini late 2012, using Boot Camp, Windows 10 (latest), 16GB RAM, Samsung SSD Evo850
    Graphic tablet: Huion DWH69 (latest drivers)

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please refer to our system requirement for a supported configuration. We do not support/test touch workspace on boot camp and an external tablet.

  10. My Illustrator CC, The Ellipse Tool is broken stroke

    Can help me, why this? The Ellipse tool broken after update.
    Thanks

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  11. Bug star with a radius of 0.

    Since updating to #illustrator CC 2018, why it is now impossible to create a star with a radius of 0. I am a French trainer and it is now impossible to create a star with a radius of 0. I tested on PC and MAC and there is always this problem.

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  12. Scatter brush rotation orientation to line.

    When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.

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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Also do try the steps provided by Herman.

    Thanks & Regards,
    Raghuveer Singh

  13. Shaper tool eraser bug

    When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines

    1 vote
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cannot uncheck rubber band option

    Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.

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  15. Brush edge dissapears. Can't see the shape of my brush. Randomly.

    Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.

    In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.

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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .

    Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  16. Panel Options not displaying on click and hold

    In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.

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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Anchor Points Flat Instead of Sharp Points

    When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).

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  18. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.

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  19. Can't Move object after create shape with Polygon Tool

    I just don't know why, after 2018 update both illustrator and photoshop have lots of bugs. now I just can't move object. my layer isn't locked. any idea? I will revert to previous version tomorrow.

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  20. Dell Canvas Pen Dysfunction

    I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.

    1 vote
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