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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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389 results found

  1. Symbol color management is different from color settings

    Symbol color management is different from color settings

    Example: Default CMYK Color profile is ISO coated v2 ECI
    RGB profile: sRGB
    When in CMYK file make a fill square in some color (for ex. 0-0-0-100) and create from this symbol, the color in symbol (symbol editing mode) stay 0-0-0-100, but symbol instance in file show the different color: 75-66-64-76.

    2 votes

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  2. After updateing to Adobe Illustrator 2020 the program chrashes after some hours running.

    I am working on a PC with the Adobe illustartor 2020 (24.0.1)
    The program keeps chrashing now and then. I have not yet seen a a pattern but the last time it happened I was changing colour of an outlined pattern.

    2 votes

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  3. artwork saved in illustrator cc 2020 (version 24.0.1, windows 10) lost most of the artwork when re-opened

    artwork in multiple artboards saved under illustrator cc 2020 (version 24.0.1, windows 10 pro, 10.0.18362) lost most of the artwork when re-opened.

    2 votes

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  4. Recolor artwork doesn't work

    To recolour an image from 16 to 5 colors (or other amount) doesn't work. It only makes the image appear lighter but it is still 16 colours.

    2 votes

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  5. Spot color names are incorrect in other applications

    I'm using Illustrator 2020 (24.0.1) on macOS Mojave (10.14.6) in Japanese.

    Opened an Illustrator 2020 file containing spot colors with Japanese names in Acrobat or place it to InDesign, the names are not as expected.

    I can use English names for the new ones, but changing InDesign ink settings in all existing files can be difficult.

    2 votes

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  6. Gradient issues

    2 problems in CC2020 on Mac OSX 10.15.1:
    1. Gradient annotator doesn't show on expanded shapes
    2. gradients inconsistently applying -- see attachment

    2 votes

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    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  7. Illustrator Gradient looses blending when copied and pasted.

    Trying to copy and paste a design with a gradient on it, And the gradient apears chunkier and sharper when copied into a new canvas. If i copy on the original canvas its fine, but not on a new one. Ive checked the grain values and opacity and they are all the same. Wondering if any one has a sultion to fix this bug?

    2 votes

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  8. Can't find the basic pantone colors

    I can't find certain Pantone colors in the swatch library anymore. For example Pantone 871 C (standard gold color) i can find in the 2019 by just typing it in the search bar, but in the 2020 version it doesn't recognise it... even if i import another swatch library it doesn't show it at all, but i'm certain it's in there.

    2 votes

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  9. Recolor Artwork stops working if more than one document is open

    If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.

    Everything turns back to normal when I close the other document.

    2 votes

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  10. Illustrator not selecting color from CC color library

    I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
    I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.

    2 votes

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  11. Stroke/Fill Selection From Library

    1. Windows 10 Pro 10.0.17763 Build 17763
    2. I change the stroke color in appearance menu from library (created in Adobe Colours), which at first works, if I the for the same element or a different element in my graphic try to change the fill from the library, it will still change the stroke. Happens vise versa as well with fill first. Sometimes it resets if I do some other operation in between and I can suddenly change the other colour fill/stroke, but its irratic. But always depends on first action.
    3. Change fill from library (or stroke)
    4. Illustrator changes stroke (or fill…
    2 votes

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  12. Eye dropper not applying proper color/hex from Adobe Color Themes panel

    I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if…

    2 votes

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  13. Recolor not working on items within a clipping mask

    Items inside of clipping masks do not get recolored like they used to using the Recolor tool. You have to directly select them now and manually recolor.

    2 votes

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  14. can not operate the slider of the gradation panel

    I use google translation

    1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
    2. Select a gradient from the tool panel
    3. I want to operate the gradation slider
    4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

    The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be…

    2 votes

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  15. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

    2 votes

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  16. Colours Suddenly change and go lighter

    Running latest Creative Cloud on El Capitan, 10.11.5.

    When working on a file, all of my colors suddenly get lighter, almost like I'm working within a group. When I look at the swatch color values they have the same hex as a previous doc, but don't display the same.

    As a quick test, I exported the corrupt version as a jpeg and rectified the colour in photoshop by altering the levels.

    At the time of the switch I was working with the rotate and extrude tool.

    2 votes

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  17. Eyedropper applies a white or transparent fill aspect on object

    Eydropper tool applies a transparent or white aspect to my object. Yet my options are well set and there is no style on my source object.
    I'm on 23.0.1 version on macOS 10.14 Mojave.

    2 votes

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  18. Illustrator CC 2019 spots not changing to CMYK

    Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -

    2 votes

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  19. Adobe Color Themes pop up is unnecessary and obstructive.

    When using the Adobe Color Themes panel, there's a pop up that says "Click to set active color" when you hover over color swatches. You can't click on the color beneath the pop up without first moving the mouse off of the pop up. It makes using the color themes panel slow and obnoxious. Please either move the location of the pop up off of the swatches one is trying to access, or remove it altogether (or give us an option to disable it)

    Turning off "Show Tool Tips" in preferences doesn't fix the issue.

    It is also an issue…

    2 votes

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  20. Allow a custom swatch palette to be the AI default without using "Legacy File>New"

    Unless I've missed something, it is not possible to use a custom swatch palette as the AI default for all new documents without using the "Use Legacy File>New" feature. No matter what I tried, I couldn't get my custom palette to be the default. Using the standard (non-Legacy) new document feature, I always have to navigate down through the menu to choose my custom swatches, and then it only applies to that one new document. About 99% of what I do is spot color artwork for silkscreen printing, so the AI default CMYK swatch palette is useless to me.

    2 votes

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