388 results found

1. Pattern Seam issues with Adobe Capture patterns

   when using adobe capture patterns there is a transparent seam in the pattern, I am able to remove the seam by change the width of the pattern but its only a temporary fix as soon as I change the pattern the seam comes back. This issue only seams to happen in illustrator, because when I use the same patterns in photoshop there is no gap between patterns

   Steps to replicate:

   1. use adobe capture to create a pattern.
   2. create a shape in illustrator

   3. open the libraries tab and insert the pattern
      where lines/ spaces appear in-between the pattern

   4. go to pattern options width will say something like 50.7 px

   5. click on the hamburger menu icon and click on edit pattern

   6. change pattern to 50px or 50.6px which removes the lines, 50.6 seams to line the patterns up fairly well

   I wish that this issue was fixed, or that there was a permanent way of fixing the patterns,

   when using adobe capture patterns there is a transparent seam in the pattern, I am able to remove the seam by change the width of the pattern but its only a temporary fix as soon as I change the pattern the seam comes back. This issue only seams to happen in illustrator, because when I use the same patterns in photoshop there is no gap between patterns

   Steps to replicate:

   1. use adobe capture to create a pattern.
   2. create a shape in illustrator

   3. open the libraries tab and insert the pattern
      where lines/ spaces appear in-between the pattern

   4. go to pattern… more

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2. 25.0.1 Colour still wrong

   NOT AN IDEA—A BUG!

   The colour settings are still incorrect in the newest update.
   Totally unusable software, so back to version 24 again.

   The image on the right is correct from version 24. How that file displays in 25.0.1 is in the middle and the image on the left is the same jpeg as on the right imported into 25.0.1…!!!!

   3 totally different interpretations of the same colour. Insane.
   Mac 10.15.7

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3. Appearance: Empty Stroke blocks Fill

   When applying a colour to a selection, sometimes this has no effect. While both the Color and the Appearance panel reflect the chosen colour, the object doesn't.

   Most of the time the (unlogical) cause seems to be a Stroke without colour.
   When changing the order in Appearance to having the Fill on top, the colour appears.

   Please make an uncoloured stroke of no influence on underlying fills.

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4. Recolor artwork modal panel stays in place

   The new recolor art modal panel doesn’t remember it’s previous position and always appears in the center of my window. Is this expected ?

   If it could be non modal and docked in my custom
   UI I would appreciate too.

   3 votes

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5. Display profile is hijacked when drag & drop screenshotswith P3 display (AI 24.3) on mac

   Take a screenshot (command-shift-4) and select the area. Drag in the image from its preview into an AI open document with color settings: North American web with the monitor profile preset to sRGB. Upon dropping the file into the canvas, the monitor profile becomes "Monitor" automatically. All the colors change visually with no warning presented.

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6. 'Edit Color Group' does not respect global or spot color swatches.

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the swatch group.
   6. Observe that every swatch you just changed is now non-global, and all art drawn in those formerly-global swatches is now unlinked from the swatches.
   7. Do the same thing again except substitute 'spot color' for 'global color'; observe the similar effects.

   IMHO, Illustrator should preserve the global/spot status of swatches when using this tool.

   And given that it's failed to do this for a while and people have built workflow expectations around this behavior I am completely fine with an 'Edit Color Group preserves spot/global swatches' switch somewhere that defaults to off, if you're worried about people screaming about this. in the next version. :)

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the… more
   3 votes

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7. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color

   After updating to 24.2. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color. Then it doesn't allow the selection of the color because it wants to add a new color. When I keep trying to select the color it is showing a plus sign and will not allow me to select the color that is there.

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8. Illustrator is changing my colors

   I'm working on Interl(R) Core(TM) i7-8565U CPU, Windows 10 Family. Latest version of Illustrator.

   I put the right colors on my Artwork on illustrator but as soon as I save it and reopen it, the colors changed. It stays in a dark green but it's never exactly the one I put in the first place.

   Example: I put #336633, save it. When I reopen it, it has changed in #006633 or 336733 ot 316738 or 356633 or even 40683c or 789c4a

   3 votes

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9. Black Swatch becomes CMYK when dragged to object

   Black Swatch in color pallette (between none and white lower left corner) colour changes values to CMYK when dragged to object on page.

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10. Swatches not naming properly vs document color mode

    I create my document in CMYK but when I open my swatches the first time (I have done no copying or pasting into the document or anything to mess with any color settings), they are CMYK blends with RGB names. Why is it doing that and what can I do to fix it?

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11. Pasting a hexadecimal color code into the Fill or Stroke under properties > appearance occasionally causes Illustrator to freeze up

    1. MacOS 10.14.5 (18F132)
    2. Select an object (for example, a rectangle), in the properties panel, under the appearance heading, select either fill or stroke, and paste a hex code into the textbox at the bottom of the popup panel. Occasionally, this results in Illustrator freezing, and can only be fixed by force-quitting.
    3. It not to freeze
    4. It freezes
    5. Video attached showing the behaviour once it is frozen

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    3 votes

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12. Eye Dropper

    Eye Dropper is not allowing me to change the color of text... super annoying!

    3 votes

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13. CC Library Colours automatically adding themselves to Swatches when used

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't occur?

    I am using a Microsoft Surface on Windows 10 Pro version 1803 and the latest Adobe CC while my colleague is using a Dell Inspiron 5379, with Windows 10 Pro version 1803 as well as the latest Adobe CC.

    This error has just started occurring and we have not changed anything about our computers....

    We expect to be able to select a colour in the Library and not have this error occur.

    Please see video recording for your perusal.

    Cheers

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't… more

    3 votes

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14. Eyedropper doesn't sample placed bitmap right

    When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.

    That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)

    Support said I should open the file instead of placing it, but what should I do if I want to place 6 images in one A4? open them all and copy paste each one?

    Please resolve accuracy of the eyedropper.

    Thank you :)
    Barak Vinner
    SpectX 3D & design studio

    When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.

    That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)

    Support said I should open the file instead of placing it, but what should I do if I want… more

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. color mix

    Using Adobe Illustrator 23.0.1 CC 2019. My CMYK color 100-85-0-0 changes to 99.17-83.58-1.74-0.02. My document color mode is set to CMYK. How do I keep original l color mix?

    3 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. gradients dont appear when copying and pasting artwork from illustrator to indesign

    gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update

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    3 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Graduated tints apply to unselected objects

    Graduated tints apply to unselected objects when I change the colour on the slider. Its really impeding my workflow - in fact its not possible to work with. If I'm working on a large scene, suddenly all of the grads are messed up.

    I'm working on a late 2015 iMac running Mojave

    3 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Appearance of Black Feature Not Working in Illustrator CC 2019

    The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

    Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich black.

    MacOS: 10.14
    Illustrator: 23.0

    The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

    Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich… more

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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.

    Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting

19. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

    3 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. eye dropper

    the eye dropper is not picking up stroke weight

    3 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.