Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Save Adobe PDF compression resolutions are mixed up
When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.
If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.
Thanks! Hope it gets fixed…
3 votes -
Slow/Won't Export/Won't Save
Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.
3 votes -
SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Export As jpegs show in recent files
Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.
However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?
3 votes -
Can't work on a server - crashing and not saving files
I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!
I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.
3 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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High Sierra rearranged PDF Preset order
After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.
3 votes -
EPS saving as AI or PDF bug
Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator QE -
Exporting an artboard to PSD now flattens the image even though layered export is selected
Exporting an artboard to PSD now flattens the image even though layered export is selected.
File > Export > Export As.. > type "PSD"
Write layers - selected
preserve text editability - checked
maximum editability - checkedSame process as before updating to v22.0.1
Previously it exported all the elements as separate layers perfectly, now it flattens everything
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Jagged edges and gohst dashed lines when exporting
When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black colorAlso, I used a plain dark red and it is exported as stripped lines fill .
I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)
3 votes -
Serious Bug: Corrupted Files
When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
vtiencoding:SR|utf8-nl
vtitimelastmodified:TR|14 Sep 2017 22:38:49 -0000
vtiextenderversion:SR|12.0.0.0
vticacheddtm:TX|14 Sep 2017 22:38:49 -0000
vtifilesize:IR|131211
vtibacklinkinfo:VX|
If I save it in 2018, then the…3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Transparency mask not displaying correctly, exporting error
When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.
3 votes -
AI CC2017 has flatten my work file into an image automatically
Illustrator 21.1.0
I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!
I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).
But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Incorrect object size when exported to SVG - Illustrator v 28.4.1
The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
Attached is the code generated by 28.3 and 28.4.1 of the same design.
Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.2 votes -
Placing an SVG file with View->Snap to Pixel enabled distorts the image
If I place an SVG file with View->Snap to Pixel enabled, some of the coordinates are displaced. See uploaded example, produced using version 28.3 (64-bit) on Windows 11. Unfortunately, the uservoice website won't let me upload a sample file.
2 votes -
File name resets when I switch to saving as a cloud document
I'm working on a file locally called filename_v01.ai and decide to create a new version.
I hit Save As, and change it to "filename_v02.ai"
Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"
The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"
This happens in both directions and would be good to fix
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Why do I want this change
I back and forth between illustrator desktop and iPad and back and forth between ai and aic…2 votes -
Links not included in Package - Illustrator 2024 Bug
When I package a file, the option to package images into a links folder is checked, yet it's not packaging them. This is happening on my home and work computer.
2 votes
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