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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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1111 results found

  1. Corrupted Mac screenshot exports when using Export for Screens

    When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.

    2 votes

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  2. Illustrator's Extended Artboard scaling PDFs down 10% (normal), but ALSO changing resolution of placed raster images. (not normal)

    I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.

    But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower…

    2 votes

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  3. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

    2 votes

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  4. 2 votes

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  5. Save Each Artboard to a Separate File waits until end to save all files at once.

    When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

    It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others…

    2 votes

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  6. Illustrator fails to export all text into final pngs or jpegs

    I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

    2 votes

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  7. svg parse failure for valid arc command

    The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:

    A 0.50 0.50 -45.0 0 0 767.50 652.25

    If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.

    A 0.50 0.50 0.0 0…

    2 votes

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  8. Illustrator exports SVG with font set to ArialMT

    When we export artwork from Illustrator with text formatted with the Arial font, the SVG code has the font set to ArialMT (the old Postscript name). This generally isn't a problem unless the image is displayed on a system that does not have the ArialMT font installed.

    Short of changing the SVG code, is there anyway of preventing Illustrator from using the old Postscript name for the Arial font.

    It seems to be same with artwork created on MacOS and Windows.

    Inkscape does not have this problem.

    2 votes

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  9. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

    2 votes

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  10. Grey borders appear on rectangles when exporting to PNG (scaled)

    When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
    – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
    – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…

    2 votes

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  11. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes

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  12. Impossible d'enregistrer mes fichiers

    Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
    Merci.

    2 votes

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  13. Missing lines when import svg/pdf file to illustrator

    Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.

    Can anyone help?

    2 votes

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  14. Can't Export to DWG

    You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.

    2 votes

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  15. Save As and Export dialogue box not opening / appearing

    running v26.5, Macbook Pro M1 14, OS12.0.1

    'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

    'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

    Problems started a few days ago and cannot be sure if it was tied into an OS update.

    I do not run any plugins.

    I have:
    • Reset preferences
    • Uninstalled and reinstalled
    • Restarted machine several times

    2 votes

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  16. Dialogue Boxes not opening

    I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

    2 votes

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  17. Font weight lost in SVG export

    When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

    2 votes

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  18. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

    2 votes

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  19. autocadで作ったブロックの読み込み

    1. winodows10pro
      Adobe illustrator 2021 ver 25.4.6
      Adobe illustrator 2022 ver 26.3.1

    2. autocadで作成したdwgをイラストレーターで開いた

    3. ブロックが配置されている画層にデータができてほしかった ・・・添付ファイル25.png
      Adobe illustrator 2021 ver 25.4.6 実行時

    4. ブロック作成時の画層でデータができてしまった ・・・添付ファイル26.png
      Adobe illustrator 2022 ver 26.3.1実行時

    illustrator 2022 ver 26.0.3 では3.の結果になってくれた

    2 votes

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    feng ren

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    Illustrator 2022 ver 26.0.3をお使いの上で、期待された表示結果が得られたとのことでしょうか。

    Illustratorは常にアップデートを行なっておりますので、最新版のご利用をお勧めしております。


    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム


  20. Date Modified has been replaced by Date Created in 'Open' window in Illustrator, but remains in Finder

    The title pretty much says it. I'm on OS Monterey 12.4. We have already tried with Ai 26.3.1, 25.0 and, 24.0 version with the help of an Adobe agent over a remote session but issue remains same. In the Finder, when I open a window, I can list the files ordered by Date Modified, but within Illy, it's ONLY Date Created. There is no way to get it to show Modified. I got a new (to me) system about a month or so, and installed the newest version of Illy, and that's when this started. My old versions showed Date…

    2 votes

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