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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator CC 2018(Mac) Crashes every time I save

    Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

    16 votes
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    94 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. illustrator wont open file windows

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.


    • There is no freeze or crash

    • Restart of the application did not fix the issue.

    • File>>Open is the only way I can open files

    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC…

    15 votes
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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions…

    14 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    13 votes
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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019


    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes
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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

    11 votes
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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/headersectiongroupcodesdxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

    10 votes
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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

    10 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. PNG export always clips to to artboard (not item)

    AI 24.1.1
    Windows 10 1909

    Scripts we've always used to export PNGs for use in other projects don't work in AI 2020. They still work fine in "Legacy CC" versions (eg 2018 22.1).

    When we run the script, all the PNGs come out clipped to the artboard rather than to the item bounds.

    There seem to be a lot of bugs with exporting in this release - we don't know if its related to a general issue, or specifically has to do with scripting. Do we need to update the script in line with changes to the Extendscript standards (info?),…

    9 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

    Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

    These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

    See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

    10 votes
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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    9 votes
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    Under Review  ·  11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. SAVE AS PDF NOT WORKING

    Installed Adobe Illustrator 2020 recently and all was working OK for about a week. Now, suddenly, am no longer able to save files as pdfs. When I try, it gives me an error; the file shows no thumbnail and says it's "missing all pdf content".

    8 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. illustrator save as PDF bug - v24.0

    i have a problem with the new version of illustrator 2020 (v24):

    if i save a file as PDF i am not able to open it or preview it
    - see the test.pdf how all pdf files saved under illustrator v24 looks for me...

    System: iMac Pro 2017 - Mojave 10.14.6

    8 votes
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    11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

    8 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Two artboards assigned same number.

    I duplicated the same artboard 3 times, ending up with 4 artboards, and two of those artboards were assigned the same number (4). So I cannot export one of the artboards as they export to a single file name. I duplicated one of the artboards to get artboard number 5, then deleted one of the artboard number 4s and artboard number 5 became artboard number 4 resulting in the same problem.

    8 votes
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Releasing envelope inside AI from smart object from PS crashes AI

    I have pasted art from AICC2018 as smart object inside PS.
    I have saved and closed this art in AI (just in case).

    Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.

    If I try to open separate saved copy and try to release envelope — it works fine.
    If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
    Please try this yourself…

    8 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adobe® Illustrator® File that was saved without PDF Content.

    Mac High Sierra
    10.13.6 (17G8037)
    2.5 GHz Intel Core i7

    can't save pdf file from AI 2020 the following shows up, see attachment please let me know whats going on ASAP.

    7 votes
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    11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Text overset icon appears on final exported image

    =================

    Summary

    Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")

    =================

    Steps to Repeat


    1. Create textbox with overset text

    2. Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached…
    7 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
    10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.

    7 votes
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    9 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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