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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!

    I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Serious Bug: Corrupted Files

    When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
    vtiencoding:SR|utf8-nl
    vti
    timelastmodified:TR|14 Sep 2017 22:38:49 -0000
    vtiextenderversion:SR|12.0.0.0
    vti
    cacheddtm:TX|14 Sep 2017 22:38:49 -0000
    vtifilesize:IR|131211
    vti
    backlinkinfo:VX|
    If I save it in 2018, then the…

    3 votes
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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:


    1. I open a file.

    2. I double click to open another AI file (other file opening methods have same results).

    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.

    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
    3 votes
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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

    3 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. O Adobe Illustrator está Travando e Fechando sozinho

    O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

    Por favor ajudar ai!

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. artboard

    I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Artwork won't display on artboard, but in the layers panel, navigator etc.

    AI 23.0.1 / MacOS 10.14.2

    When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
    In the layers panel or the navigator the correct content is displayed.
    Also upon undocking the tab the correct content is displayed.
    Only workaround I found so far is restarting AI.

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    does a reinstall help? for some error it seems your registry entries have gone corrupt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

    2 votes
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  12. When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG

    Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    A sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Adobe Illustrator CC 2018 for mac crashes when opening file

    My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks

    Adobe Illustrator CC 2018 for mac (v22.1)

    Macbook Pro (Retina, 15 inch, Early 2013)
    2.7 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    Intel HD Graphics 4000 1536 MB

    2 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. svg not opening correctly in Illustrator CC

    When opening a .svg file Illustrator (creative cloud 2018) is opening a blank canvas. However a co-worker who is working off a previous version of illustrator (2015 I think) is able to open the file correctly.

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Recent File Opens Up Blank Without My Saved Work

    I recently saved a file/project I was working on. The next day when I went to go open the recently saved file it opened a blank page. None of the layers were shown, and the size was not right. I tried restarting my computer but still the same thing occurred. It was like the art I drew was not even there. Can someone please help me? Thanks!

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. EPS saving as AI or PDF bug

    Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

  17. 2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. export

    Exporting artboard to PSD now flattens the image even though layered export is selected.

    File>Export>Export As..>type "PSD"
    Write layers - selected
    preserve text editability - checked
    maximum editability - checked

    Same process as before updating to v22.0.1

    previously it exports all the elements as separate layers perfectly, now it flattens everything

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Id: -5000, will not let me save any documents

    adobe won't let me save anything. I've had my account for months and I've been a paying customer for the last 3 months or so. I haven't been able to save one file yet
    PLEASE HELP

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

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