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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. Saving file issues

    I am trying to save another file and I get this . The file is not opened by anyone other than myself, also, the folder name is the same and the file is not read only. I keep having this issue constantly!

    2 votes

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  2. How to stop .tmp$$$ when export .png file on Illustrator from Avast Anti-virus

    The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

    1. Go to Avast Antivirus user interface.
    2. Select the protection tab.
    3. Select ransomware shied.
    4. Protected folder by Avast Ransomware shield will appear.
    5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER...\Pictures etc.)
    6. When you select, the message of the selected folder and "Stop Protection" button will appear.
    7. Click stop protection.

    after this procedure, you can export .png file or else and preview it as you please. Please try...

    2 votes

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  3. Background Save works but it thinks it's not working! v25.2.1

    I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.

    This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.

    2 votes

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  4. Mac Os Big Sur

    Keep getting "An unknown error has occurred" when saving Illustrator file. THis is costing us time and money now as every-time we create a new file the start working it decides all of a sudden we cant save our work.

    Need Help on this!!!!!

    2 votes

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  5. Lost file even though the Automatic Save Recovery is on

    Windows 10. 64 bit.
    Illustratoir 25.2.0

    The PC crashed in the middle of working. And the file disappeared. I can see a link to the file in the Recent documents of Windows Explorer, and in Recuva.
    But no file found.

    What's happening? How can I find the missing file?
    TNX

    2 votes

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  6. File cannot be saved as png

    Windows 10 Pro version 1909. Illustrator v 25.2.1.

    I am trying to export a file as a .png. It is very large (15000 px x 9000 px at 300 dpi), and it comes up with this error every time: The operation cannot complete because of an unknown error. [!now].

    I have also tried exporting the image as a much smaller file with the same error. The file I'm trying to export is a floral pattern I've created using the pattern tool.

    2 votes

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  7. Canceling the Opening of a File that is Already Open Closes the File Without Saving!

    If I try to open a file that is already open, and then cancel because I realize it's already open, it closes the open file without saving. This was not the protocol before, is easy to replicate by mistake no matter your experience level, adds no benefit, and carries huge risk--not to mention it just isn't the expected outcome. Canceling an open does NOT mean close. Please fix. Thank you!

    2 votes

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  8. Falla al guardar los documentos de ilustrator

    Al momento de guardar los documentos, por muy sencillo que sea, solo trazos básico, no importa lo que contenga, siempre se demora muchísimo al guardar, y al hacerlo, la pantalla se vuelve negra y solo se visualizan algunas ventanas de herramientas, y queda todo en negro hasta que regresa a la normalidad cuando finalmente guardó los cambios. Estoy trabajando con la última actualización (25.2.1), hoy la desinstale y la volví a instalar para ver si tenía alguna mejoría, pero sigue igual.

    2 votes

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  9. Bad image quality on Export Asset

    If I use Export Asset, fine details in patterns get smeared and destroyed in the resulting bitmap (png). This happens regardless of whether I scale the object up, or export at super high resolution.

    If I use normal Export, the detail is as expected. In fact, this happens even at very low resolutions where you naturally expect to lose detail. Regardless, Illustrator does attempt to preserve brightness and detail as best as possible given the resolution when choosing normal Export. But with Export Asset, the behavior is totally different and, honestly, unusable in most cases.

    2 votes

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  10. SAVING FILE NOT WORKING

    I've had major issues with Illustrator 25.2 not being able to "SAVE" or "SAVE AS" a file. So I tried "SAVE AS COPY"
    Then when file name appears, I have deleted "COPY" from file name.
    Then select "SAVE"
    Then choose "REPLACE" on the pop up window.

    Seems to work, but totally ridiculous!! Help FIX THIS PROBLEM, Adobe!

    2 votes

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  11. Unwanted bounding box

    I'm working on a
    MacBook Pro (Retina, 15-inch, Mid 2015)
    Processor 2,2 GHz Quad-Core Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics Intel Iris Pro 1536 MB

    Two bounding boxes appear in my .ai file they wouldn't have bothered me if it weren't for the fact that they distort the design on export.

    Looking forward to hearing from you.
    Best regards,
    Silvia Garofalo

    2 votes

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  12. SVG Import damaged

    Windows 10 latest, Illustrator 25.2
    Importing a Svg vector city map, the street names are not rendered any more. The file works perfect in Inkscape and any Browser, but since some versions of Illustrator they are gone. Installing the latest available 24.3 version, the problem persists.
    Is there a download option for older versions since 24.3, since some versions before it worked over years.
    File upload doesn't seem to work here neither...

    2 votes

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  13. Latest Version just quits on its own

    Luckily I was in front of my computer as it happened so I could save the current files that were open but without needing an update to Illustrator or the OS, the app suddenly just started a quit sequence on its own.
    OS is Mac 11.2 Big Sur. Illustrator Version: 25.1

    2 votes

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  14. Recovery Files Missing, Autorecovery enabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

    2 votes

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  15. "Save" action aborted by a subsequent "Save as" action

    I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be…

    2 votes

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  16. Cannot open any .ai file

    Windows 10 64-bit (latest update) and Illustrator v 25.1
    Opening a file from Explorer and with [File] > [Open...], yet the Illustrator application does not react. I also cannot open files that are stored in the cloud. There is no error, the app is just not responding, yet not crashing.

    Update: The issue is not with the files that I'm trying to open. They aren't corrupt or anything. I cannot even create a new project file. Templates wont load either. The hands-on tutorial do not start, too.

    2 votes

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  17. I can't save my AI document on my desktop - Illustrator V.25 (italian language)

    Hi, I need your Help. I cannot save my document on my desktop. Everytime I try to save a document, a pop up window appears. I attach a scrrenshot of that message. I tried to use command Save, Save as, Save as previuos version, Export in svg, eps ... I tried everything I can, but the message is always the same I attached. I can only save a Cloud Document, but this is no good for me. Can you help me?

    2 votes

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  18. Files save backwards

    Saving files (even new ones) is not functioning correctly. I will save a document only to next make a PDF for client review and go back to make changes and either nothing is there or the file is saved as a previous revision, not the one I saved as. Very harmful for my work environment. This is a MAJOR issue, not a minor bug.

    2 votes

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  19. Illustrator not opening Fusion 360 DXFs after 25.0.1

    The primary reason I use Illustrator (on my Intel Mac running Big Sur) is to further process the DXFs generated by Fusion 360 and prepare them for laser cutting. Recently, illustrator started opening these files as blank, even though online viewers display them just fine. According to internet research, this should have been fixed in version 25.0.1. However, after updating and reinstalling illustrator the issue persists. This is incredibly frustrating as my laser has been unused for a number of weeks as I can’t prepare files. Please fix!

    2 votes

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  20. This file has been modified outside illustrator. do you want to continue? Started after team moved to OneDrive.

    I am on Illustrator CC 25.0.1 on Mac OS Catalina 10.15.7. I create and save my files on OneDrive so my team can collaborate.

    2 votes

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