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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Image embed option in SVG options does not work

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hex Color vs Save

    Windows: 10.0.17763.557
    Illustrator: 23.0.3 (64-bit)
    Processor: Intel i7 8700k
    RAM: 16GB
    GPU: NVidia GTX970

    When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

    Step by step:
    1 - Create a new file in Illustrator in RGB mode.
    2 - Type M and create a rectangle.
    3 - Fill in the rectangle with any color.
    4 - Save and close the file.
    5 - Reopen the file.
    6 - Select the rectangle.
    7 - Press F6 to open the color panel.…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. duplicated drawings when saving or exporting

    On AI CC 2019, when I save file for laser cutting machine compatibility, i.e. as a previous version or PDF format, it appears that my drawing is duplicated on itself (as if I did copy then paste in front). That never happened with AI CC 2018.
    Any idea?
    Thx!

    1 vote
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  4. 1 vote
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  5. Data Recovery

    There's a weird glitch happening where it's like 'recovering data' ONLY once I start typing - and it keeps inserting an image I have previously deleted.

    It's also giving me warnings when I open the document about it - I've tried 'ignore' I've tried to replace the file. Nothing makes a difference, it keeps randomly inserting the image again when I type.

    I tried setting it aside, thinking it would only do it once... no, it will keep inserting more and more if I keep typing.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. IMPORTING png file = blank

    I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

    1 vote
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  7. Can't search on network drives within Illustrator on macOS

    Hi,

    I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.

    The problem is also happening on my other iMac as well.

    macOS version: 10.14.5
    Illustrator version: 23.0.3

    1 vote
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  8. illustrator automatically converts linked files to glip groups and it breaks the work with variables

    I open the file, create an place Linked File, save the project.
    Open it again, and there is Clip Group instead of an Linked File
    It breaks the work with variables

    1 vote
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  9. Asset Export Alt-Drag

    Why did you guys require that the existing functionality of dragging a group into the asset export panel now requires the addition of "Alt" - now i have to "Alt-Drag" an item, otherwise the selection breaks apart into all the groups. "Alt-Drag" should have been the keystroke for breaking the asset into groups, leaving the regular drag and drop as is - as people have learned that method already.

    Were there user studies conducted that indicated that it was better to change the default behavior, and make the standard behavior do something different?

    I have to relearn a mental model…

    1 vote
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  10. File that exports in CS6 does not in CC

    Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."

    The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).

    Computer has 32GB RAM of which approximately 12GB are free at the time of the error.

    Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.

    Process on CC:
    1 - Boot computer
    2 - Log…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Text file saved from Document Info palette is not supporting file names in Japanese

    Environment: Windows 10 2018 (originally in Japanese but using English language pack)
    So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
    I suggest support for Unicode or other more capable standard.

    1 vote
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  12. Exporting SVG using different methods provides different results

    When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.

    Which isn't as commonly supported as svg 1.1

    However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1

    It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Daniel,

    Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.

    The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.

    Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.

    We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.

    Thanks,
    Dirk

  13. Illustrator files hides from Finders "Smart folder" search

    I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…

    1 vote
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  14. Running Action to Save As EPS with only Artboard 1 results in AI file

    I'm trying to run an action that Saves an AI file as an EPS using the only artboard, using the Illustrator 10 EPS option, with transparency. When I create the action, it works and I get a single good result. When I run the action, it does not work. It saves an AI file, not an EPS file.

    This has been reported to Adobe Engineering

    1 vote
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  15. recovery save not working

    it crashes and i have to start from the beginning of the project. i lose all of my work

    1 vote
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  16. export directory

    "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

    1 vote
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  17. Embedded images are lost when saving as a PDF

    When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

    1 vote
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  18. 1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

  19. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could…

    1 vote
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  20. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this…

    1 vote
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