Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1116 results found
-
Illustrator Fails to request Disk access cannot access file system i.e. cant save the files!
I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
I opened system preferences => security & privacy=>privacy, and then file settings, and saw that…1 vote -
Can't export selection properly
Have some simple artwork with some outlined type. Prior to the update, it all exported properly with "Export Selection..." Now it SHOWS it's going to export in the preview, but no matter what I do the majority of the text is absent. If I segregate the export to even simply one of the letters not exporting, it still exports incorrectly (even though the preview before the export shows the character) and results in an empty file!
1 vote -
上書き保存時に時々保存前のaiデータが勝手に複製される
バージョンはCC2022です。
「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。1 voteお手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。
引き続きどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
-
(MacOS) Finder window freezes when trying to save an Illustrator file
When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.
Currently using the latest version of Illustrator.
Things I've tried:
- Resetting Illustrator preferences
- Reinstalling Illustrator
- Versioning down Illustrator
- Deleting the com.illustrator cache folder
- Relaunching Finder
- Restarting the computer
- Starting with a fresh Illustrator file
- Opening an existing Illustrator fileAny solutions? At the moment,…
1 vote -
Exported files omit names of artboards
When I selected the page range, the exporting file didn't have the artboard name. I am using the latest version on mac m1 max with the latest system. After reinstalling the older version, the problem has gone.
1 vote -
illustrator 2022 will not place emf files due to unknown error
Illustrator will not allow me to place any emf files. I have windows 11, illustrator 2022 (latest version).
1 vote -
SVGs exported with 0 decimals have incorrect viewBox dimensions
When exporting the attached artwork as an SVG, the viewBox dimensions differ depending on whether or not the decimal precision is greater than 0:
Precision 0: <svg viewBox="0 0 76 23">
Precision 1: <svg viewBox="0 0 760 230">The contents of the artboard retain their original size; it's only the SVG's viewport that appears to be affected.
1 vote -
error when exporting to svg
error when exporting to svg, everything goes wrong, please fix the error.
1 vote -
PAGINA INIZIALE VUOTA / Home Screen is Empty
NON RIESCO A VEDERE LA PAGINE PER APRIRE UN NUOVO DOCUMENTO
1 vote -
Clipping Mask broken in SVG export if name contains hyphen
An Illustrator document that contains a clipping mask will not export correctly if the path used for clipping has a - in the name.
In the resulting SVG code, the path definition looks like this:
<rect id="clipping-path" ... >
but the reference to it looks like this:
<use xlink:href="#clipping_x002D_path" ... >
You can see that the - was converted to "x002D" for the "use" tag, but not for the "rect" tag.
Test files attached.
Illustrator 26.0.3, macOS 12.4
1 vote -
Crashes break CC linked assets in Recovered file.
When Illustrator 26.2.1 on Win10 Pro 21H2 crashes, CC-linked files are always broken in the recovered file. Please allow recovery files to remember the CC assets we so carefully curate and use daily - otherwise, we need to always embed external drawings (which sucks). Thanks!
1 vote -
Fonts fail to outline when exporting DXF file
Windows 11, Illustrator 26.3.1
I'm Exporting DXF files to a laser cutter. The outline font option in the export dialogue appears to be ineffective. Fonts aren't outlined and the font element doesn't appear in the exported file. All other elements are present. Outlining prior to export until I can downgrade to a previous version.
Recent PC death forced me to upgrade from Illustrator 2015 (I think) which had no issue with outlining fonts.1 vote -
保存できないまま終了
ドキュメントを保存しようとしても無反応。別名保存など無反応。
やむを得ず強制終了。1 voteIllustratorデスクトップ版をご利用いただきありがとうございます。
いただいたご報告ですが、「アドビサポートコミュニティ：Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。
または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。
-----
●問題の説明:
●再現手順:
1.
2.
3.
4.
●実際の結果:
●期待された結果:
●回避方法:
-----
どうぞよろしくお願いいたします。
-
Cannot be renamed to PDF 26.3.1 (64bit)
PDFに別名変更できない
1 voteFarEastCues Cosiral&Co. さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました情報について、もう少し詳しい情報を頂けますと幸いです。
お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
問題が発生したときに実行していた手順:
・フォント名など
追加の情報がございましたら追記をお願いいたします。
（必要に応じて）スクリーンショットまたはビデオをアップロードしてください。
どうぞよろしくお願いいたします。
-
Asset Export
Illustrator 2022 - When using the asset export window with one of the file types being set to SVG, the resulting SVG MAC OS finder previews show up as empty artboards. If you open them in illustrator the art is there, but way off on the canvas and I have to manually select all then align them to the center of the artboard. Very annoying. This never happened with Illustrator 2020.
1 vote -
Cannot place or link native AI file into document if PDF compatibility is off...
AI files cannot be placed into other AI files if PDF compatibility is off for the linked files. PDF compatibility completely negates the benefit of linked files storage savings since a complete duplicate of all artwork (included linked assets) gets embedded with the AI file - this is inefficient (at an extreme level) Illustrator should be able to place native AI files without relying on PDF and we should be able to benefit from the storage savings of linked assets.
1 vote -
Bug: Export to SVG messing up illustration
When i export an artboard or selection to svg it messes up the location of some parts of the illustration while exporting to other formats (png) works correct. I use illustrator version 26.3.1. I have like 20 other artboards with other illustrations, all messed up. Like a month ago it still worked.
Attachment:
header mobile@2x.png (export as png works correct)
Screenshot of svg (Needed to make screenshot cause i cant upload an svg)Hopefully this will get fixed soon, or get a workaround, cause I cant deliver any products to my client now.
1 vote -
Problem ingesting then reexporting SVG with transform attributes
Take an SVG file with transform attribute which contains some translate(x,y) distance. Illustrator will open it fine, but if you re-export (save for screens), transforms are mangled and go outside the svg viewport.
Please investigate, maybe it's worth to wipe the transform attributes completely when saving to a new SVG file?
I attached the example SVG file. Disregard the fills, they were originally set to consume CSS-variables but Illustrator wiped them (which is another potential bug). For example, fill would be like: fill="var(--c-color-semantic-codsen-roundel-bg)".
Thank you.
1 vote -
"on your computer" button does not work in the "save" dialog when "creative cloud" is selected as the default location to save files
I just updated to 26.3.1. Made a new file, sketched in it, and hit 'save".
I was presented with the Creative Cloud dialogue. I am not a fan of keeping stuff in the cloud so I hit the "on my computer" button; nothing happened. I swore, aborted the dialogue, and tried again to the same result.
A little further experimentation suggests that it works sometimes if I click on the button again. Weird.
OSX 11.6.4, Big Sur.
1 vote -
White lines added around exported JPGs
When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.
Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.
1 vote
- Don't see your idea?