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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1117 results found

  1. on saving...

    Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Illustrator won't open .AI or Jpg files

    Hi,

    I'm currently using Intel Core i7-4700MQ CPU @ 2.40GHz on Windows 10 with version 24.1.2 of Illustrator.

    I only started using software today (so i'm very much a beginner) and I have gone to open .ai and .jpeg but a tab pops up stating 'the file "abc" is an unknown format and cannot be opened'.

    Can you help me fix this please.

    I can't find any answers anywhere.

    Thankyou,

    Harry

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  3. Cannot save file

    Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do

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  4. 非表示にしているレイヤが書き出しをすると表示されてしまう

    1.Details of your operating system and version of Adobe Illustrator
    windows 10 pro 1909 , illustrator 24.1.2

    2.The steps you were taking when you experienced the issues
    ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したい

    Your expected result

    表示に設定したレイヤのみが表示されているpng画像が出力される

    Your actual result

    非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう（イラストレータの画面上では非表示になっている）

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different…
    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

    1 vote

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  7. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. SVG bug with "use" element

    Steps to reproduce
    1. Open IllustratorBug.svg in Adobe Illustrator
    2. Open the same file in Chrome or Firefox browser
    Result: Illustrator displays the image incorrectly. See the attached files.

    Illustrator version 24.1.2

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Nothing works under the file tab

    When I click on any of the options under the file tab absolutely nothing happens. Cant save, place, export, create new, etc. It seems like everything else is working perfectly. I can hear my computer whirl when I click on things like it’s working and registering, but when I click on anything under file I hear nothing, like it’s not registering that I’m trying to save. I really need to export these files for a project by next week so this is urgent!!

    1 vote

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  13. update deleted new versions of files

    I updated Illustrator to version 24.1.1 3 days ago. I've opened some files to discover that the most recent changes I made to them have been deleted and the version of the files are about a week old. I know I saved these files with new changes but those changes are no longer there. Is it possible to fix this bug and restore the previous files from before the update? I don't know what in the update triggered deleting these new changes.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Illustrator to Photoshop broken

    I am trying to bring my Illustrator drawing into Photoshop. Exporting from Illustrator to PSD format is giving me errors so I am trying to copy from Illustrator and paste into Photoshop as Smart Objects. This was one big object that I pasted into Photoshop. In Photoshop it displays just that one object. When I open the Smart Object in Illustrator I get the full drawing. I'm not sure which program is at fault but starting with Illustrator since the export function is failing.

    1 vote

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  15. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

    1 vote

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  16. dimensions change when changing rgb to cmyk

    When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks

    1 vote

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  17. Not displaying png files. We're all having trouble with this aren't we?

    Literally impossible to do anything with PNGs.

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  18. DRAW Projects can't be shared to Illustrator

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could…

    1 vote

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  19. BUG: Illustrator 24.1 - Save As dialogue box - Format drop down menu freezing

    Intermittent freezing when saving as PDF, etc

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  20. Cannot use the Script in Illustrator 20 for Mac to create PDFs

    I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.

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