Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

    Illustrator 21.1.0
    1. Created text or other items in an RGB AI doc.
    2. Add to CC library via drag and drop.

    3. Open CMYK AI doc
    4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

    Expected result: RGB items converted to CMYK

    Actual result: CMYK doc converted to RGB

    14 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Right click on libraries

    Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.

    10 votes
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    8 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  3. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    10 votes
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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  4. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

    When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

    8 votes
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    7 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  5. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    5 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  6. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

    5 votes
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    4 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Editing Library-Item Name prompts "Move Object" pop up.

    After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.

    As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.

    Please fix. Thank you :)

    4 votes
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    7 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  8. library colors covert process colors to spot when bringing them into a new document

    OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

    Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

    To reproduce this bug:
    Open a new document in illustrator.
    Define a process color and save it to a Library.
    Open a new document.
    Create a box.
    Fill the box with the Library color.

    Expected: The box should be filled with a process color.
    Result: The box is filled with a spot color.

    3 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  9. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If…

    3 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator Library Place Copy a Vector Broken

    Illustrator 23.0.0.1 (64 bit) - Windows.

    I have created some custom icons. Saved them as SVG.
    Opened up these SVGs and then added to a Library.
    On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
    The icons are correctly designed and all lines expanded.
    If I place link they appear fine. (obviously I then cannot edit)
    If I click edit they appear fine. (Using edit to open then cut and paste at the moment)

    3 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  11. Place Options in CC Libraries

    I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

    I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

    I don't know if these are bugs or intentional changes,…

    3 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  13. CC Library complains about Legacy format in AI 2020

    In AI 24.0.1, drag an object to a library and this message appears:
    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
    See also:
    https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M156166

    2 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scroll on hover over unselected tools or library panels not working in 2020 release.

    Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually…

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unknown Error when attempting to add items to Library

    When trying to add items to CC Libraries with in Illustrator, I get an unknown error every time.

    2 votes
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  16. Fix Adobe Illustrator CC 2020 Type Library Reference - VB scripts return error

    We need to always keep the version of Adobe Illustrator CC up to date.
    Recently, the CC version used by the company has been upgraded from 2019 to 2020.

    We use the attached .NET Illustrator library module.

    As with other similar cases, I believe Adobe will solve it.

    Older versions work fine.

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  17. CC Libraries import yields progress indicator for thumbnail

    With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.

    2 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  18. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

    2 votes
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  19. Cannot scale item directly after placing...

    When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

    2 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pixels out of alignment when copied from library

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or…

    2 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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