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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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792 results found

  1. レビュー用に共有のページがエラーばかりでほとんど見れない

    タイトルのとおりですが、共有ページへのリンクを開いてもほとんどエラーでページが表示されません。自分だけではなく、会社の同僚もみんな同じ様な状態です。リロードしてもスーパーリロードしても全く関係なくエラーが出続けます。もう通算数百回くらいエラーが出ていますがまるで改善されないため報告に来ました。たまにエラーが出るくらいならまだよいのですが、たまにちゃんとみれる(5回中1回くらいはちゃんと表示されます)というような状態なので早急に改善をお願いできますか。

    1 vote

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  2. Command Z not working for some functions

    Using the keyboard shortcut for Undo does not work for some functions. Reordering layers does not respond to the keyboard shortcut but works via the Edit menu selecting Undo. Same issue with "Show All". Command Z doesn't work but selecting Undo from the Edit menu works.

    Mac Studio MacOS 14.4.1 / AI 28.4.1

    1 vote

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  3. 1 vote

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  4. Ungrouping - Have to ungroup 5 times before it ungroups

    Ungrouping for the last few days has not been working properly. I group 2 objects together, and then when i try to ungroup them i have to tell it to ungroup 5 times before it actually does it.

    Illustrator 2024 28.2

    1 vote

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  5. Svg option

    I don’t see the 3 dots to enter advanced options when exporting to svg

    1 vote

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  6. Pie chart problem with small values

    When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.

    These numbers are the original (and the smallest value just disappears):

    25
    12
    5
    4
    3
    2
    58
    17
    1832

    If I change the two smallest values to 5 and 4 it will render these slices.

    25
    12
    5
    4
    5
    4
    58
    17
    1832

    I know it's very small but I do need them to be present.

    When needed I can provide screenshots.

    1 vote

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  7. Crashes daily, usually over night. Can't keep loaded for more than 24 hours.

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation…

    1 vote

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  8. Global Edit not working correctly

    I use Global Edit to count objects. It often says "Global Edit is currently not supported for more than 1000 highlighted objects." I know that there are a lot less than 1000 objects that I am trying to highlight.

    Desktop 2021, OS Monterey 12.2.1

    1 vote

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  9. Just updated Illustrator to 28.1 and reinstalled Maps plugin...AIX files are unknown and cannot be open

    Hello, AIX files opened just fine until I updated Illustrator to 28.1 last week. I even reinstalled ArcGIS Maps plugin. Illustrator is saying it doesn't recognize AIX file types. Added the "Mapping components" add-on and it is still not recognizing the files.

    1 vote

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  10. Cannot paste the artboards because of insufficient space on the canvas

    I get this error so often, and I'm not sure how to fix it. I belive it has something to do with guides, but guides are infinite, so they should always (and never) go off the canvas.

    Happens when I select an artboard and try to copy/paste

    1 vote

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  11. Illustrator AI - high volume

    I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

    I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

    • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there…
    1 vote

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  12. 線ウインドウパネル上矢印選択のスクロールを操作するとフリーズ

    1. Intel Mac 2019 Adobe Illustrator28.1.0
    2. 線ツールを選択し描写、矢印にするためウインドパネルで選択、
    スクロールバーを動かすと、カラーカーソル出現しフリーズ。
    3. スクロールによる矢印選択ポップアップ内が移動することを想定

    1 vote

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  13. Text to vector unable to generate text graphics

    Tried generating a graphic that included text with the new beta "text to vector" feature, however, it is unable to correctly spell the words.

    1 vote

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  14. Opening file doesn't show canvas until minimize/maximize app window

    The welcome screen options to launch recent files look fine. But it can take a few double clicks to actually open the file. And when it does open, it looks like it freezes (but doesn't freeze) but it shows the UI but where the canvas should be still shows the welcome screen. No matter whether I wait a few seconds or a few minutes, to see the canvas, I need to click the maximize/restore button to shrink the window. The app has to adjust the UI and canvas for the smaller window and starts showing the canvas.

    Screencast of the…

    1 vote

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  15. プレビューを終了できません。指定した処理を実行できませんでした。

    プレビューができない。

    ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに(Windowsキーからweb等は開けPCは正常に動く)。PC再起動でファイルは開けたがプレビューが出来ない状態(線画)CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
    表示操作 ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

    OS: Windows11 Pro Intel 1265h RAM32G
    アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

    1 vote

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  16. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

    1 vote

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  17. cursor is gone

    The cursor is sometimes after a while just gone. You can't see it.

    1 vote

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  18. Crashes when a path segment is moved

    Whenever I am attempting to move an object and inadvertently grab a path segment instead of a point, there is a 50% chance Illustrator will crash. This has been a problem for over two years.

    1 vote

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  19. Switch window now blocked with an illegal action sound

    When I've got windows open on two monitors, when trying to pick the window on my second monitor (and sometimes on my primary monitor), there is a bing (noise to say I'm doing an illegal action) and it doesn't allow me to do it. This has only started since the last update and is not consistent. The way round I've found for it is to go the Window menu and pick the file on my second monitor and then it's all back to normal again.

    1 vote

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  20. Taper

    I was thinking about this for a time now, what if we could have taper ability for shapes?

    To elaborate, here we have a rectangle (video) and to adjust it we got to select one anchor, bring it in, other anchor, check if they are symmetrical, and bring other anchor in

    What if there would be a taper that will simultaneously pull two desired anchors inwards or outwards?

    1 vote

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