Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Bug: Illustrator 22.1 Not Usable Since Mojave Update


    1. Mojave update on latest Illustrator CC version 22.1


    2. Basic usage of Illustrator


    3. Use Illustrator normally


    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.


    8 votes
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    20 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

  2. Both Free Transform tool and bounding box treat narrow objects wrong

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the…

    8 votes
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  3. Pathfinder must work with group as a single object

    Ever since Pathfinder treats groups wrong.
    Here's simple steps to prove it:
    1. Create several rectangles or other paths near each other, overlapping and not
    2. Group them
    3. Draw an ellipse that overlaps group, crossing each path within it
    4. Select everything
    5. Use Subtract

    What do you think people want to do when they do this?
    I think that people want an ellipse-shaped hole in every path of the group.

    What does AI do?
    It deletes everything in group except bottom-most path and subtract ellipse only from it.

    Why would ever want to do this?
    Pathfinder should treat…

    8 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

    8 votes
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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator 24.1 metric precision broken

    So there was a new release Illustrator 24.1 the other day which I installed. Unfortunately, it looks like the engineers messed up and semi-broke the conversion routines from inches or whatever measurement is used internally to the metric units displayed to me as the user.

    What used to be displayed as nice whole numbers or up to a maximum of three decimals, is now never an even number and always displayed with four decimals. Just to take an example, a dimension clearly intended to be precisely 10 mm is now displayed as say 9.9998 mm or 10.0003 mm.

    This is…

    7 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Magnus,

    Thanks.

    I have replied on this thread (https://community.adobe.com/t5/illustrator/illustrator-24-1-metric-precision-broken/td-p/10974120?page=1) too. Posting it here also.

    In 24.1 version, we are now showing four decimal places in transform/new document screen (earlier we used to show three). We did this because we were getting requests from the community (particularly, packaging designers) to increase the decimals so that they can do more precise work. And also, from people who wanted to see their 1/16ths (0.0625) dimensions fully, without Illustrator rounding it off to three decimal places.

    As a result of this, please be assured that the actual dimensions which you had used in prior designs will not get changed. As @hubglobin’s screenshots show (thanks for creating these), the actual size has not changed, only the display has changed. If you had manually set an object’s dimension (or co-ordinate) to, say 5.355mm, you’ll still see this dimension as 5.355mm in 24.1. If…

  6. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol--whether individually or by using the paste to all artboards command-- now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

    7 votes
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  7. Pathfinder works wrong

    I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
    I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
    I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
    If i swap order of these objects, middle part has gradient, but AI resets it's position.
    AICC2018

    7 votes
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  8. automatic quitting when clicking the red close button

    When clicking on the RED "Close" button, Illustrator prompts me to either (Save what's on the clipboard" or "Discard". Then automatically quits. EVERY SINGLE TIME. This is NOT right no matter what your tech support peons were told to say.

    6 votes
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  9. UI freezes, then crashes. Can't save.

    Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.

    I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?

    Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?

    6 votes
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  10. crashes consistently

    Illustrator is crashing repeatedly with the latest update. I'm on a Mac with Mojave 10.14.5, my coworkers are on PC's and we're all crashing since the latest Illustrator update. No consistency to the tasks we are doing in ai to make it crash. Please fix!

    6 votes
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  11. paste in place

    So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

    6 votes
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  12. Selection of multiple text objects - changing font not working

    We can no longer change the font of multiple text objects at once.
    When multiple text objects are seleted, Ai thinks this is a 'mixed selection' and does not come up with the typeface selector. Slowing down my work incredibly.

    6 votes
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  13. Crashes when closing Illustrator

    After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

    I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

    In some cases, when I next open Illustrator it will…

    6 votes
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  14. Sudden problem with embedded bitmaps

    I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.

    6 votes
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  15. Error using picas

    This error has existed in Illustrator since at least version 10, in 2001.


    1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.


    2. Select any object.


    3. Go to Object > Transform > Move…


    4. Enter a negative value higher than -1p0. e.g. -0p9.


    5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.


    In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using…

    6 votes
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  16. copy and paste at original position fails from time to time

    I love the to copy and paste object at same position in an other artboard.


    1. macOS High Sierra + latest Illustrator

    2. copy, select artboard paste at same position
      3 appears in selected artboard at same position
      4 copy and pastes somewheere else – not in that artboard

    5 votes
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  17. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes
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  18. Illustrator Crashing when opening files

    When I'm working in Illustrator and I have another file I want to open, I'll double-click open a file and Illustrator will stop responding. I'll need to quit using the task manager and open the files again.

    I had a work-around of opening a file from File > Open, but now that just crashed my illustrator file as well.

    I'm working on Windows 10. Unfortunately I can't share my files, but it's been happening across several projects. Can't pin-point a specific issue.

    5 votes
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  19. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes
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  20. outline view does not work

    I'VE TRIED EVERYTHING.

    it doesn't work, even if i try to make only outlines , i can see the preview

    5 votes
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