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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Can't move objects with key arrows

    I can't move objects with my key arrows.. I have to move them with my mouse. Can anybody help me?

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. Extension EAN13 Maker

    EAN13 maker window is not working as it should.


    • Window is with sliders even as resolution is 2560*1440.

    • Font settings is reset every time AI is reopened

    • EAN file overrides units preference and is ALWAYS in Points

    Very annoying and severly limits the use of a tool which could become extremely important in our workflow.

    1 vote
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    Declined  ·  Ashutosh Chaturvedi responded

    Please contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13

  3. Reopens start screen. I am having the same problem: Start Screen/Blank Screen Persists Every time I close an Adobe window, AI, PS, Acrobat,

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. This was previously posted and was evindently shut down by support. "When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer.…

    1 vote
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  4. Uninstalling old version breaks windows preview handler for new version.

    Note, this issue is reproducible, it happens to multiple people in this office. When we upgrade to a major new version of AI, we usually keep the old version installed just in case the newer version has issues. When anyone eventually uninstalls the older version, the windows preview handler gets removed even though the newer version of AI is still installed.

    To reproduce:
    Install the latest two versions of illustrator.
    uninstall the older version and windows preview handler gets removed.

    1 vote
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  5. Uninstalling old version breaks windows preview handler for new version.

    When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.

    1 vote
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  6. 1 vote
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  7. V23.0.1 Unable to drag artwork from Illustrator to PowerPoint and be able to ungroup the artwork.

    Yesterday I was able to drag and drop my artwork from Illustrator to PowerPoint and ungroup the artwork. Today after I updated my Illustrator software I can't do this. The drag and drop places an uneditable image.

    1 vote
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  8. graph

    When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.

    1 vote
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  9. update

    Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!

    1 vote
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  10. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote
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  11. Uniting shapes has unexpected result

    Came across a weird file/result that co-workers were able to replicate.

    1) Mojave 10.14.1 and Illustrator 23.0.1
    2) Selecting two shapes/pathfinder window/unite
    3) Letter p remaining knocked out
    4) Letter p featuring a slash across the top
    5) I've attached the file before uniting with pathfinder

    I was able to workaround by simply not uniting but thought ya'll might be interested. Thanks!

    1 vote
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  12. Distort objects using an envelope does not work

    Working on iMac with Ai 2019.
    The Envelope Distort tool gives this message:
    The operation cannot complete because of an unknown error.
    Will not even work on a simple rectangle, or by selecting two simple rectangles.

    1 vote
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  13. 1 vote
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  14. Placed AI file in Photoshop as smart object won't launch Illustrator to edit anymore

    Using Windows 10 Pro Version 10.0.17134 Build 17134, Illustrator 23.0.1, Photoshop 20.0.0
    With both Illustrator and Photoshop open, do the following:
    1. Create a file in Illustrator (1 rectangle)
    2. Save as .ai file, compatible w/17+, Create PDF compatible, Embed ICC Profiles, Use Compression
    3. Make new Photoshop file
    4. Place embedded & navigate to .ai file
    5. Open as smart object (page)
    6. Commit transform
    7. Double-click thumbnail icon to edit in Illustrator
    8. Get the following error, " Could not edit original smart object because the application which created the smart object could not be launched."

    1 vote
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  15. AIGUSSNIFFER

    aigusniffer appeared after I upgraded to Mohave. How to remove?

    When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!

    1 vote
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  16. FIX ILLUSTRATOR 2019

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software…

    1 vote
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  17. Crash with AI Files and link broken

    When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.

    so i think it's when a fils have a broken links that crash the software.

    1 vote
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  18. can't download templates

    can't download the templates

    1 vote
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  19. MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.

    Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).

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  20. 2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    1 vote
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