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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Keyboard Increments in preferences doesn't work.

    I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?

    1 vote
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  2. Not enough memory

    Hello,
    I'm stuck.......Every time I try to save the file in Adobe Illustrator CC (2017.1) I get 2 error messages 1. Sorry, An error occurred 2. Not enough memory
    Steps taken so far:
    I have repaired re-installed Illustrator
    tried saving in older versions
    tried saving & exporting onto desktop and other folders
    did a patch/update from Adobe site
    Anyone see this before?
    Thank you in advance.

    1 vote
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  3. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

    1 vote
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  4. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

    1 vote
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  5. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

    1 vote
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  6. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

    1 vote
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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Dynamic Symbols don't move when direct selecting.

    If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.

    Definitely need this to work for my workflow. Thanks!

    1 vote
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  8. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

    1 vote
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  9. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

    1 vote
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  10. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

    1 vote
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  11. 1 vote
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  12. corrupted image shown on screen

    Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this

    1 vote
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  13. no es posible establecer el numero máximo de archivos que se deben abrir

    Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.

    ¿Que debo hacer?

    Necesito ayuda!

    1 vote
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  14. jagged vector overlay issues

    when I "transparent" overlay two vector objects, the art appears jagged as shown in attached. I've tried cmyk and RGB. I am using most recent OS, High Sierra 10.13.4

    1 vote
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  15. Illustrator Distortion of Template and final art

    Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get…

    1 vote
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  16. ALT

    I am trying to duplicate an object/text/image by clicking the ALT key then dragging, but it isn't duplicating until after 7 tries consecutively. I am using Illustrator CC 2018 on a Windows 10 Surface Book 2.

    How can I smoothly duplicate an object by holding down ALT and drag the first time?

    1 vote
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  17. Surface pen doesn't work anymore

    It stopped working after the latest updates from either MS or Adobe. It worked fine before and now it doesn't.

    Problems go from panning instead of drawing in Photoshop, to not drawing at all or at certain (unspecific) intervals.

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  18. When using pathfinder crop my system locks up and has to be closed down.

    I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!

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  19. Intuos Pen & Touch - Pinch zoom doesnt work anymore

    Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

    1 vote
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  20. Crashing immediately when opened

    I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.

    1 vote
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