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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. When using pathfinder crop my system locks up and has to be closed down.

    I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!

    1 vote
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  2. Intuos Pen & Touch - Pinch zoom doesnt work anymore

    Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

    1 vote
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  3. Crashing immediately when opened

    I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.

    1 vote
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  4. Scale box not appearing

    every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.

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  5. Problem syncing with CC Files on startup (sometimes!!)

    Well the title says it all, really!
    It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
    I reïnstalled the program, have the latest updates, etc...
    Maybe I overlook something?
    Thank you.

    1 vote
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  6. White spot and white line always appear up when I working and when I do an other things it will move into other position

    At the beginning it is work normal as usually then when I add something or move something there will happen a white line and white spot or missing part of my work and I try to ignored them but it will change position

    1 vote
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  7. Edit Artboards/Convert a box to artboards Illustrator 18

    Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?

    1 vote
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  8. Illustrator crashing after latest update

    After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…

    1 vote
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  9. Opening Files Problem

    Not sure what this message means. It started last week.
    I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.

    1 vote
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  10. Snap to Grid functionality reversed

    Running AI 22.1 on OSX 10.12.6

    When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.

    1 vote
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  11. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

    1 vote
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  12. Illustrator CC 22.1 destroyed my file

    22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.

    1 vote
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  13. Special characters and Data merge

    New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.

    I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/

    AI v22.1
    Windows 10 64-bit

    Will also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file…

    1 vote
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  14. file does not keep imported and applied paragraph styles after saving the file


    1. Illustrator 16.0.4 (CS6) Mac OS 10.11.6

    2. After applying imported paragraph styles, I can save the file, but when reopening the style effects have gone.
      Tried to erase the preferences etc. but it reappears not immediately, but after two or three steps for sure... What can I do?

    1 vote
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  15. Placing/updating AI file links in INDD after update takes a very very very long time.

    After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.

    This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.

    1 vote
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  16. cant do anything within the latest version of illustrate

    when adding two items and then trying to manipulate them I am getting the attached image. this is happening when i try to do any kind of task in Illustrator. I have tried to uninstall and reinstall.

    Any help would be great.
    I am running 22.1 (64 bit) with the following system Information:

    OS: Windows
    Version: 7.1
    System Architecture: x64
    Built-In Memory: 8074 MB

    1 vote
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  17. flyout menu in adobe cep illustrator extension

    flyout menu in illustrator cep extension panel

    1 vote
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  18. Vector shapes distorted

    If I am working on a graphic made up of many different shapes, the individual shapes will start to appear as distorted in shape and color, especially if I start altering the pattern or moving shapes around, then the whole graphic just starts to randomly distort certain shapes. Making it really difficult to focus on creating a pattern or image.

    1 vote
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  19. Issue moving Illustrator to a different virtual desktop space

    iMac
    MacOS 10.13.3
    Illustrator CC 2018 v22.0.1

    I am using several virtual desktops (Apple calls them Spaces) and I am used to being able to move application windows to different desktops by dragging open windows to the top of the screen, which reveals the available desktops. However, when I try to drag Illustrator to a different desktop the action fails, leaving a transparent grey window over the whole screen. Logging out and back in again clears the grey window. I will try to make a video to show what happens.

    1 vote
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  20. workspace

    As you can see, I can't figure out how in the &&^& to get this issue resolved. HOW, before my head explodes, do you restore THESE icons or whatever the *** they're called back to their original settings???????????????

    1 vote
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